Originally Posted by chuggerpumps
Would love to get a Chugger on that rig...call me 800-810-1053...MIKE
I am currently running chuggers. I did my homework before I committed to the brand of pumps I was going to run. It came down to the customer service. I knew that at some point I would run into an issue and "chugger's" customer service was raved about.
As I posted yesterday I did have a problem with one of my...your...our, pumps. I thought it was cavitating, But no air would bleed out of the fittings when loosened. Then it just stopped running.
The second pump ran like a dream. Smooth, quite, no issues at all.
Yesterday I contacted Chugger through your website.this is the thread of e-mail;Feedback - Customer Problems
Urgent, please contact me right away.
How To Provide Technical Support :
I have two of you brewing pumps. They are configured the same on my brew stand. Yesterday I used them for the first time. One worked flawlessly, but the other one not so well. The pump squeeled really bad. I thought it was cavitating but there was no air in the system. The liquid temp was only 150. It seems like the impeller is sloppy, causing a vibration. The pump ran like this for about a minute then the motor stopped. It did come back on after about 15 minutes. Not sure if these issues are related or not.
CHUGGERS RESPONSE : (less then 10 minutes later!)
Send me your address we will send a replacement pump…which pump is it plastic or SS? Michael Caringi
Mike, You guys are awesome. I have no regrets about my decision to run chuggers. I highly recommend that anybody trying to decide which pumps to run to go with the chuggers. They offer value, great customer service, and top notch craftsmanship. These really are nice pumps!