Posting the recipe and mash temps, etc would help. Lactose does not ferment, but 20% more of what amount? How much did you put in? Could just be done if you had a high mash temperature, lots of unfermentable grains, and of course lactose. 1.028 is sweet, just like a milk stout should be in my opinion. How does it taste? Worst case, xfer, and repitch, or if you have the equipment, do a forced fermentation test (stirplate, new yeast, oxygen etc)
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