OP
OP
Brought the keezer home just now. I got an 8.7-foot Magic Chef. The box looks pretty small. I need to make sure the floor area will do 4 Cornys.
I had a real experience getting it. Home Depot's site said they would deliver it the next day (today) for $35. I could not pass that up. At around 3 p.m., I hadn't heard anything, so I called them.
I could not get a human being on the phone, but they let me text their robot, who confirmed I needed a human being. The human being who texted me said I had to call the local store. I called the local store, they put me on hold, and the machine hung up on me.
I called again and got a rude girl. She said something very rapidly, and I thought she was speaking Spanish. I said, "I don't speak Spanish," and she said, "Neither do I!", and put me on hold instantly. When she came back on the line, she pretty much tried to blame me for clicking the wrong thing on the website, and I set her straight about that. She said the box was sitting there waiting for curb pickup, which was not what I asked for. I was getting annoyed. Finally, she said they would deliver a week from now, and I would have to be here for up to 14 hours to wait for the truck.
Even though I'm using a little SUV, I drove to Home Depot in person. I went to customer service. I told the lady at the counter to have an employee try to get the freezer in the car, and if it didn't fit, they could deliver it next week. She apologized over and over. Could not have been nicer. All the while, I was telling her about the rude girl I had talked to.
Then the girl at the counter next to her butted in and made it clear she had been the one I had talked to. I told her I would rather deal with the first lady. She said, "Fine." Which it was.
The box fit in the car, they killed the delivery charge, and the lady felt so bad, she took some money off the price of the freezer. Total price went from $397 to $335.
The lady I dealt with felt so bad, she was afraid to ask for a review. I told her I would be happy to give one for her and the young man who lifted the box. Home Depot had already made the mistake of asking for a review of my phone experience, so I guess the girl will hear about my feedback this week.
I don't know whether covid has made stores so desperate they will hire anyone or what. I have had many appliances delivered because of my business interests, and Home Depot and Lowe's have gotten really bad. It used to be normal to get an appliance in 5 days or less, and they didn't let rude people talk to customers. These days I look at Best Buy first, and after that, a regional outfit called Brandsmart.
I had a real experience getting it. Home Depot's site said they would deliver it the next day (today) for $35. I could not pass that up. At around 3 p.m., I hadn't heard anything, so I called them.
I could not get a human being on the phone, but they let me text their robot, who confirmed I needed a human being. The human being who texted me said I had to call the local store. I called the local store, they put me on hold, and the machine hung up on me.
I called again and got a rude girl. She said something very rapidly, and I thought she was speaking Spanish. I said, "I don't speak Spanish," and she said, "Neither do I!", and put me on hold instantly. When she came back on the line, she pretty much tried to blame me for clicking the wrong thing on the website, and I set her straight about that. She said the box was sitting there waiting for curb pickup, which was not what I asked for. I was getting annoyed. Finally, she said they would deliver a week from now, and I would have to be here for up to 14 hours to wait for the truck.
Even though I'm using a little SUV, I drove to Home Depot in person. I went to customer service. I told the lady at the counter to have an employee try to get the freezer in the car, and if it didn't fit, they could deliver it next week. She apologized over and over. Could not have been nicer. All the while, I was telling her about the rude girl I had talked to.
Then the girl at the counter next to her butted in and made it clear she had been the one I had talked to. I told her I would rather deal with the first lady. She said, "Fine." Which it was.
The box fit in the car, they killed the delivery charge, and the lady felt so bad, she took some money off the price of the freezer. Total price went from $397 to $335.
The lady I dealt with felt so bad, she was afraid to ask for a review. I told her I would be happy to give one for her and the young man who lifted the box. Home Depot had already made the mistake of asking for a review of my phone experience, so I guess the girl will hear about my feedback this week.
I don't know whether covid has made stores so desperate they will hire anyone or what. I have had many appliances delivered because of my business interests, and Home Depot and Lowe's have gotten really bad. It used to be normal to get an appliance in 5 days or less, and they didn't let rude people talk to customers. These days I look at Best Buy first, and after that, a regional outfit called Brandsmart.
