whats up with AHB

[AJ_in_HD]

I don't care what business I may ever be in (bar and grill with an onsite stripclub would be my only option) I would never ship 25# of anything for $7.

Keep up the great work AHS.

QTF.

and I like your business plan!

 

[socalamcor]

Would like to say Keep up the great work AHS, I have used them in the past and recieved excelent service. It is understandable to have occasional pangs as a company. Their shipping methods alone have saved me a lot of money with large orders. If I have to wait an extra week durring times of high volume so be it. Not to mention them hiring on two new people to accomodate the rush. Not too many companies will do that. I hope AHS grows and thrives. They will continue to have my business and support.

 

[wildwest450]

I placed an order on Thursday, the 26th. It was around 2:00 or so central time when I placed it. Not a truck load of grains or anything, just 25 pounds of the usual, with about 10 or so of that being grain. I wasn't in a hurry, so I took the standard "we're ripping them off at this rate" shipping, and waited patiently. Today I got an order update and my stuff will leave Texas tonight, brown truck willing.

Then this thread doesn't apply to you. I believe the trouble was people were waiting 5 or more days to get an order processed.

 

[golfnmotorcycles]

Doesn't apply to me? How so?

The title was "what's up with AHS" or something to that effect. Many folks have followed with complaints, while many have followed with compliments. I was simply offering my input. I thought that's what a forum was about.

Heck, if we're going to say the thread doesn't apply "to me" why not say the thread doesn't apply to the folder. Griping about vendor service isn't exacly "beer discussion" is it?

 

[hbomb]

AHS is my LHBS and they're always super helpful and informative. +1 for supporting the little guys, even if they're slow sometimes. I find one of the great things about homebrew is being able to circumvent the supposed "choices" presented to us by the big commercial breweries. That sentiment translates to my HBS patronization too. I'll take the occasional inconvience if it supports small economies founded on trust and a genuine commitment to the promotion of our craft. It's just another step in the brewing process, all of which requires patience.

Heather

 

[wildwest450]

Heck, if we're going to say the thread doesn't apply "to me" why not say the thread doesn't apply to the folder. Griping about vendor service isn't exacly "beer discussion" is it?

If you read the small print under the title "general beer discussion" it reads "Topics not pertaining to any of the forums in the section but still dealing with home brewing." So id say this thread, although not a happy topic is relevant and in the right place.

And it doesn't apply to you and others who have had good experiences with AHS, we all know their an excellent place to do business. It was over the growing concern about the time it takes to process orders. Forrest has acknowledged this and plans to make changes.

Which shows that AHS is still a good place to get homebrewing supplies from.

 

[Buzz_Armstrong]

What are you doing on the internet, Forrest?! Get back in that warehouse and box-up my brown ale kit, mister!

 

[BierMuncher]

i am the original poster...and i am glad to report they shipped my order, 8 days later......i will say i am happy to get all the info about the problem from this forum......

Adequately discussed.