Robobrew Hands on Review

[micraftbeer]

Keg King arranged for a unit to be sent from one of their US retailers to me for the evaluation. I didn't want to bother the retailer because they were just the middleman in this case.

 

[SanPancho]

Ah, got it. So it behooves you to do some research on the retailer you buy it from in terms of customer service reputation, shipping and return policies, etc. Makes sense.

 

[Veets]

@SanPancho I contacted Keg King about it and they said they've seen issues like this and it was a problem with the control board. Unfortunately, they were unwilling to help me out and said that since they're in Australia and don't ship direct to the US, I'd have to find a control board part in the US somewhere. I told them I searched the internet and couldn't find the control board as a replacement part anywhere. They just said sorry and told me to start calling around to US distributors. I was more than put off by their non-concern for my problem. I asked if they could at least give me contacts to who they sold their stuff to in the US, but they ignored my request.

Keg King arranged for a unit to be sent from one of their US retailers to me for the evaluation. I didn't want to bother the retailer because they were just the middleman in this case.

I have no affiliation with Keg King, but as an objective observer this kinda sounds like a misunderstanding. They simply don't deal with end customers (like a lot of companies), and don't share their customer list. But instead of contacting the retailer like they advised, you decided to not bother the retailer. It's understandable, if you got a free unit, but it doesn't sound like a gap in customer service.

 

[micraftbeer]

I have no affiliation with Keg King, but as an objective observer this kinda sounds like a misunderstanding. They simply don't deal with end customers (like a lot of companies), and don't share their customer list. But instead of contacting the retailer like they advised, you decided to not bother the retailer. It's understandable, if you got a free unit, but it doesn't sound like a gap in customer service.

Good point. Before I judge, I should try their suggested route and see if the US retailers are able to deal with this type of malfunction. I was assuming they'd tell me they don't deal with a repair like that and I'd be out of luck. I'll follow up.