I LOVE Kegconnection

[horric29]

Good, maybe they'll get caught up. I ordered on the 22nd of February, still no shipment that I know of... 2-3 business days for shipping?

 

[exhorns]

I ordered 2 ball lock kegs and DC's last week. I saw the next day that ball locks were being shipped with a "make shift" design until back in stock. Called them and asked not to be shipped until true DC's were in stock. They were very polite and understood where I was coming from. Just got the email of shipment. 3rd order but first time calling them. Great experience and happy thus far and will continue to use them. Another satisfied customer. ex

 

[Changeduser123]

I ordered a 4 keg kit on March 4, and I only received the "Order Confirmation" email. As for others, they did not reply to my email asking for an update.

Anyone who recently ordered from kegconnection received anything ?

Thx

 

[HH60gunner]

I ordered a 4 keg kit on March 4, and I only received the "Order Confirmation" email. As for others, they did not reply to my email asking for an update.

Anyone who recently ordered from kegconnection received anything ?

Thx

Did they send you a UPS tracking number yet? My guess is that the 4th of march being a friday, depending on what time you ordered it may not have process until the following Monday being the 7th. If I were to guess it probably didn't leave them until the 7th or today even. If you don't get a tracking number in your email by today I'd give them a call and see if I could get an update. It took about 4-5 days from the time I ordered until kegs were at my door.

 

[Bitterbrush]

All I get is a busy signal when I try to call them and no response to my emails.

 

[hatrickwah]

So far my experience has been good. Back and forth with them on different custom kits since I was upgrading my kegerator. I think they got a little frustrated with me at one point, but in the end the worked it great for me.
I just spoke to KegConnection regarding my order from last week (Mar 2), it is shipping today, so I should be seeing either Friday or Monday.
Looking forward to finishing my keezer now.

 

[Changeduser123]

Thx for the advice HH60gunner. No tracking number yet.

 

[L0nmore]

I also ordered on the 4th but am figuring since it was later in the day that it wouldn't be touched until Monday. Hoping I get a tracking number by Thursday.

 

[horric29]

All I get is a busy signal when I try to call them and no response to my emails.

That's the same thing I keep running into. I left Ben a VM and never hear anything back... If your order ships before the one I placed in February, I'll be making a call to my credit card company.

If everything turns out alright in the end... I might cautiously give a recommendation... Otherwise...

 

[Craig311]

I ordered 2 ball lock kegs and DC's last week. I saw the next day that ball locks were being shipped with a "make shift" design until back in stock. Called them and asked not to be shipped until true DC's were in stock. They were very polite and understood where I was coming from. Just got the email of shipment. 3rd order but first time calling them. Great experience and happy thus far and will continue to use them. Another satisfied customer. ex

I noticed that the DC / "make shift" substitute warning was off the homepage a few days ago and figured they were back in stock. Is that not the case?

Also, the homepage now states that all kits are now shipped with "premium manifolds" and "Easy Swap" connections.

I want to pull the trigger on my first kegging rig but based on some discussions here and their website changes... I can't figure out what I'm actually going to get from these guys.

 

[Changeduser123]

I do not really mind waiting. They might have some stock issues or something. But it is not really cool not to give any kind of update.

 

[WazzuBrew]

All I get is a busy signal when I try to call them and no response to my emails.

These guys are AWESOME!!. they are busy folks but they have superb customer service. They have excellent communication as well. I had to change my order and I received a phone call within 24 hours and they hooked me up. If it's wrong, they make it right. They are the way to go...

 

[Atl_Brew]

I ordered my 2 keg setup from them on the 28th and have not heard anything since the confirmation email. On Monday the website started saying that my order shipped, but does not have the tracking number listed. I am hoping that they just neglected to enter the number and the parts will show up this week. I am anxious to start playing with my new toy, and it would be nice to know when it was arriving, but two weeks(fingers crossed) really isn't a bad wait for a custom setup.

 

[RichmonS]

When I ordered during their Christmas sale the equipment arrived without a notification email. The parts are high quality and if I add a third keg they will be who I order from. I think they are just slammed during the sales and sometimes do not communicate as well as they would like.

 

[rweird]

i ordered on 3/1 and i recieved a tracking number yesterday. im guessing that theyre just backed up.

 

[weconway]

FYI, I placed my order on the 3rd, and it shipped today according to my tracking e-mail.

 

[FrewBrew]

Fyi I called yesterday to check the status of my order I placed on 3/4. Turns out my regulator was waiting on parts. They came in yesterday and my order ships today. Guessing the same will hold true for others as well.

 

[longke]

I have done 2 orders with them. the first came right after a big snow storm and was a few days late. everything arrived safely and in order. however the second order had one issue and a surpise. i ordered the dual taprites and received their stock regs instead. i emailed Todd/customer service last night and have yet to hear back. im not concerned yet. he has been responsive in previous emails. but it will be a pain to make the exchange.

when i placed that second order, i realized that i forgot to change the quantity on some balllock disconnects after i had already pressed the send button. i replied to the order confirmed email and got a response from Todd. he stated that he would speak with shipping when they got back from lunch. i didnt hear back from him - but when the order arrived i found the correct number of balllocks in the package.

Sent from my iPhone using HB Talk

 

[Noshtero]

I ended up ordering from somewhere else. I emailed them 3 weeks back. After 3 days or so I got a reply asking a question. I replied immediately to that question. Never heard back.... emailed 3 more times over the next 2 weeks. Nothing. Called and left 3 voice mails over a week. Nothing. Finally got a hold of someone who told me "they probably didn't see my email yet" and that they would reply to it tonight, but if I didn't get a reply, to call them tomorrow. I called tomorrow, no answer. I called later in the afternoon, and got a different guy. I told him that I was told to call today if I didn't get an email last night. He told me "we reply to 150 emails a day, so we just haven't gotten to your email yet". I told him that I sent my emails over the course of 3 weeks, not yesterday. He said "he would email me as soon as he could". Couple days pass, no email.

On the other hand, I called BeverageFactory and the guy spent 45 minutes on the phone with me discussing my setup. He sent 4 different quotes in email while I was on the phone so we could look at the same thing while we discussed. So BeverageFactory got my $500, and will get my repeat business.

 

[Bitterbrush]

On the other hand, I called BeverageFactory and the guy spent 45 minutes on the phone with me discussing my setup. He sent 4 different quotes in email while I was on the phone so we could look at the same thing while we discussed. So BeverageFactory got my $500, and will get my repeat business.

I went to BeverageFactory also. Someone always answers the phone or email and I get all my questions answered professionally. Prices on Taprite regulators are pretty good too.

 

[Changeduser123]

Just got a tracking number for my order from kegconnection, made on march 4. This correspond to the 2-3 business days before shipping they advertise. As someone mentioned, I guess we are used to the feedback quality of some online retailers like amazon.

 

[horric29]

I just got my tracking number for my order placed on February 22nd... I'm assuming they must have been waiting on some sort of parts for a few weeks since everyone is getting their tracking numbers now... I must have just caught it right at the start of whatever shortage they were having... At least I should be set on Monday!!!

 

[DirtyD]

I ordered on the 5th and no tracking yet, maybe tomorrow then!?!...I hope....LOL

Bottled: Brewers Best IPA
Primary: Deciding
Secondary: Brewers Best Holiday Ale

 

[ChaosBrew]

Ordered on the 7th got tracking on the 9th, scheduled delivery for the 15th (Socal). Ordered a dual pin lock setup.

Their ball lock disconnect shortage might still be holding up other orders like DirtyD's

 

[Johnyb73]

Just ordered a 2 keg kit from them on tuesday. Can't wait to finally start kegging:rockin:
Being shipped to Canada so not sure how long that will take, no tracking # as of yet.

 

[horric29]

I was just looking up my tracking number... I fell in under the $7.99 shipping that they were running. I ran a cost of shipping calculator as my package was over 70lbs... They would have had to pay close to $70 in shipping via the slowest ground method... Ouch. I can't believe they are able to do that, must mean there is some room on the pricing of this gear and yet they are still the price leader...

 

[Wronguy]

Shipping is heavily discounted to buisiness, sometime over 50% off of rates that the general public would get

 

[L0nmore]

Woohoo! Got my tracking number for my 3/4 order. I'll be out of town when it arrives next week though.

 

[horric29]

I was just looking up my tracking number... I fell in under the $7.99 shipping that they were running. I ran a cost of shipping calculator as my package was over 70lbs... They would have had to pay close to $70 in shipping via the slowest ground method... Ouch. I can't believe they are able to do that, must mean there is some room on the pricing of this gear and yet they are still the price leader...

That was based upon my businesses UPS shipping calculator... We ship over $13 billion in product annually... I'm not sure if it gets much cheaper... Maybe...

 

[DirtyD]

I got a tracking number today for my order on

Bottled: Brewers Best IPA
Primary: Deciding
Secondary: Brewers Best Holiday Ale