Brewmasters Warehouse

[enkamania]

They used to be good, I have a pending order from 10/22. The reason I went with them years ago, was the ability to buy grains in small amount. I see Austin Homebrew has that now, I will give them my business from now on.

 

[limulus]

pending since 10/22!!!??? To hell with that. I've been waiting 6 business days and I'm about to pull the plug.

 

[Cpt_Kirks]

They're not even responding to emails now. Are they even still in business? Their site has no problems accepting orders and taking payments.

I thought an order in pending since 10/31 was bad...

 

[pointcity-homebrew]

They're not even responding to emails now. Are they even still in business? Their site has no problems accepting orders and taking payments.

I thought an order in pending since 10/31 was bad...

I sent an email to cancel my order, and like you, have not heard anything back. Also, the status on the site says "pending".

I called last week and was told it should ship on 11/6, which did not happen. I will all them again today and cancel the order and see where that goes.

I am now ordering from a different company who offers 1 day shipping to me. Out of respect I will not post the name of the company on another companies thread.

We will see the outcome.

 

[user 21663]

I tried them one more time but will not go back until they can get an inventory system that talks to their online system. I went back and forth via email with someone there because they didn't have the items in stock although the website said it was. They then said it would be coming in later that week, but it didn't so they offered to substitute an equivalent (yeast), so I agreed. Then the substitute didn't come in but the original one did, but at that time it was too late for the brew day so I cancelled it.

Unfortunately, I won't be ordering from there again...too bad.

 

[DromJohn]

The reason I went with them years ago, was the ability to buy grains in small amount. I see Austin Homebrew has that now, I will give them my business from now on.

Brewmasters Warehouse and Austin Homebrew sell by the ounce. Brew Brothers sell by the tenth of a pound.

 

[limulus]

Well Lads, it looks like they are shipping. As I said before, I know custom recipes take a litlle extra time especially if they have a lot of them to fill. This is also a busier time of year since the weather has cooled and more people start brewing again. All that considered, I guess 7 days to ship is not horrible. I'll have my stuff tomorrow.

 

[OrangeParkPete]

I am wondering if they are still in business too. I placed an order Nov 5 with specific comments about contacting me if out of stock on an item and i would substitute. Never heard back, have emailed twice. I called the 800 # yesterday and got through to an answering machine I just tried again and the 800 # seems to be disconnected, I then tried to call direct, got answering machine. I can't even cancel my order with them, guess I will have to contact my credit card company and dispute the charge that way.

 

[pointcity-homebrew]

I just called the 800 #, and got through. He said he is not sure why my order hadn't shipped and should ship tomorrow.I said if it cannot ship soon to cancel it. Again, we will see. I was told it was going to ship on the 6th.

So I guess they are still in business, as stated before I will be ordering from the company with whom I can get 1 day shipping. Albeit $6.00 more for shipping than the BMW's flat rate.

 

[limulus]

They're definitely still in business. I placed an order on Nov 1 for two custom recipes and received them yesterday.

 

[Cpt_Kirks]

I got an email reply back from Ed. They have had several employees leave recently and are very short staffed. They are working on bringing in more staff and trying to keep up with incoming orders.

It was good to hear from him and I wish them luck.

My order is due in today and I intend to keep ordering from BW.

 

[pointcity-homebrew]

I got an email reply back from Ed. They have had several employees leave recently and are very short staffed. They are working on bringing in more staff and trying to keep up with incoming orders.

It was good to hear from him and I wish them luck.

My order is due in today and I intend to keep ordering from BW.

I would like to say the same, and might order again if the problem is fixed. Not to mention that no communication was initiated on their part. I had to call in to get the updates on my order.

As a business owner , especially small business, you have to sometimes put in that extra to ensure your customers are happy. That is what produces repeat customers.That seems to be what is lacking.

I hope he gets everything worked out, he seems like a nice guy from the few times that I have spoken to him.

 

[JJL]

Glad to hear I'm not the only one. Placed an order on 10-23 and didn't hear anything from them until I contacted them a week later. They said they something about being particularly busy at that time and that my order was ready to ship except they didn't have the DME I had ordered and it would be a few more days before they would have it in stock. I asked them to ship what they had and refund me for the rest. They did. I placed another order on 11-15. It's now 11-21 and again I've heard nothing about my order. I contacted them last night and haven't heard anything. I assume customer service must only work Mon-Fri. These guys have a lot of good things going for them, but if it's going to consistently take nearly 2 weeks to receive my orders it's going to be difficult for me to continue to do business with them.

 

[Sandbag58d]

I'm in the same boat. I ordered on the 12th and its now the 24th with no indication that anything is happening. I ordered pretty basic stuff for an IPA... The part I'm having trouble with is that I have to chase down information. I ordered a complex brew from Austin 2 days later, received it, made a starter, and its been bubbling away since saturday..

 

[szap]

My order was placed 11/09 and still pending. Not a word from BMW. Guess it's time to find a new supplier. I am 100 miles from the nearest LHBS so really nice to have a good online supplier with affordable shipping.

 

[bford]

Hope they get things fixed..... I've always had really good service from them in the past...

 

[limulus]

Is anyone still waiting for an order? I am. I guess I'm officially finished with this company.

 

[DumpsterDave]

They've been having major problems for quite some time now. I had very similar issues late last year, early this year. At first, I just made sure that I got my orders in well before I needed the stuff. After a while, I got fed up with the hassle and started ordering from other vendors. I recently moved and due to the selling of our old house and moving into a new one, I hadn't brewed in about 9 months. I decided to give them another try hoping that they had resolved their issues of incompetency. I placed an order on the 8th of November. On the 14th, I called them to find out the status since it was still showing as pending and I was wanting to brew the friday after Thanksgiving. I was told that the order would ship out that day. It didn't. I was finally contacted by them on the 17th to let me know that they were out of stock of the DME (1lb) I ordered for my starter and that they could substitute it or wait. I had them substitute it and luckily, it shipped that day. They used to be really good about getting orders shipped within 48 hours of receiving the order. Now, you're lucky if it ships in 480 hours if you don't hound them. Yes they are friendly and nice, but they are horribly incompetent and at this point, I no longer place any orders from them. I've spent over $2000 with them over the past couple years and sadly, will not be giving them any more of my money or business. It's sad because they used to be top notch, quick to respond to inquiries, and quickly shipped orders.

 

[jeffreybandel]

I was a very loyal customer. I won't order from them anymore.

 

[Black Island Brewer]

I have been following the recent problems with sadness. I have loved my interactions with them in the past, never a problem, but I will definitely wait until things improve before going back.

 

[soccerdad]

I hate this - we need good businesses in Georgia - big or small or medium - but GOOD ! Breaks my heart when a home state business stumbles so badly.

 

[ChefDougAU]

I have had a couple of similar experiences of late. I am a relatively new brewer and I discovered BMW early on and was very pleased with their pricing, service and the speed of delivery. My first sour experience was back in the summer when I visited the store while my wife was attending a work-related training session in Atlanta. The folks in the store seemed to have more important things on their plate than assisting me. Then, my last two orders have taken weeks to ship... with very basic items out of stock. No communication... it took me several attempts to get someone on the phone. Then, they switched shippers which grossly affected my delivery schedule... And, lastly, they shipped liquid yeast packages without refrigerant packs that I had paid for... My LBHS is about 40 miles away and not very well-stocked. I'm looking for alternatives...

 

[soccerdad]

Chef - when you say lhbs, do you mean the little store in Columbus?

 

[ChefDougAU]

LaGrange

 

[soccerdad]

You might check the guy in Columbus - it's a mom n pop store so maybe call before you go to make sure they'll be open. I can't recall what their liquid yeast selection entails, but they are good folks willing to share knowledge. I wish that I was not always in a hurry when I stopped there. Interesting - no credit cards - but OK with checks.

 

[mjohnson2981]

Add one more to the disappointment list.

I had ordered 11/22.

Emailed on Friday 11/28 and received a response that they are running behind and that my order should ship on Monday 12/1.

Received a voicemail on 12/1 that 80% of my order is not in stock, but expected in by the end of the week.

I have called and left a voicemail and have sent an e-mail in January with no response to either.

I give up.

 

[limulus]

Add one more to the disappointment list.

I had ordered 11/22.

Emailed on Friday 11/28 and received a response that they are running behind and that my order should ship on Monday 11/29.

Received a voicemail on 11/29 that 80% of my order is not in stock, but expected in by the end of the week.

I have called and left a voicemail and have sent an e-mail in January with no response to either.

I give up.

were you already billed? You are already beyond 6wks and I believe that is the limit for credit card charge back.

 

[mjohnson2981]

I was billed the day of the order.

I have just filed with my credit card. I thought the standard was 60 days, but I guess that is up to each card issuer.

I'll let you know what comes of it.

 

[limulus]

I was billed the day of the order.

I have just filed with my credit card. I thought the standard was 60 days, but I guess that is up to each card issuer.

I'll let you know what comes of it.

Yeah, I think you are right. I was counting 6wks, but I believe it is 60days. Good for you.

 

[ChefDougAU]

Add one more to the disappointment list.

I had ordered 11/22.

Emailed on Friday 11/28 and received a response that they are running behind and that my order should ship on Monday 12/1.

Received a voicemail on 12/1 that 80% of my order is not in stock, but expected in by the end of the week.

I have called and left a voicemail and have sent an e-mail in January with no response to either.

I give up.

I have a feeling that there are underlying issues related to business management that are causing this... sad...