Brewmasters Warehouse

[Brewmasters Warehouse]

I would like to request that you could carry an adapter to add a second regulator to the co2 setup.

here is a link to what I am talking about

http://www.midwestsupplies.com/double-regulator-adapter.html

would much rather order this from you, as you are the only supplier that i use...

p.s. Is there a bonus for breaking a $1000 in orders, or do I just happily keep enjoying the excellent customer service and pricing?

No problem on the item. We can pick those up easily enough.

As far as the bonus is concerned you get the customer service for sure. I think we might be able to toss some swag into a box for you.

Thanks,

Ed

 

[Laikacosmonaut]

Wow, I just realized that I have dropped over $700 at Brewmaster's Warehouse in 2011 alone (well, one order @ end of December, but I'll count it)...

SWMBO would not be happy with those numbers... CURSE YOU, ED, AND YOUR BARGAIN PRICES!!!!

 

[Bartman]

Looking to place an order heading to RI. Will the liquid yeast survive? Usually takes 4 days to get to me.

 

[Mysticmead]

check off that you want to have them include ice packs and it'll be fine

 

[jwilki1]

Placed yet another order today. Looking forward to adding a 5th tap and shank to my kegerator.

 

[lebshiff21]

BMW - your Styrian Goldings are list at 2.6% AA. Is that accurate? Seems awful low.

 

[Mysticmead]

when I was in there last weekend they were higher..

 

[orangehero]

Ed,

What happened to the monthly newsletter?

 

[Brewmasters Warehouse]

Ed,

What happened to the monthly newsletter?

Nothing I am working on it. It will be sent out today.

Thanks,

Ed

 

[Brewmasters Warehouse]

BMW - your Styrian Goldings are list at 2.6% AA. Is that accurate? Seems awful low.

They are 3.4% AA right now. Still low but not 2.6% Low.

Thanks,

Ed

 

[Cpt_Kirks]

Ed,

Have you considered updating your website to indicate when items are out of stock?

It would help a lot when making an order if I knew items were out of stock.

 

[Brewmasters Warehouse]

Ed,

Have you considered updating your website to indicate when items are out of stock?

It would help a lot when making an order if I knew items were out of stock.

Not just considered but it is happening as part of a larger upgrade that will hopefully be happening sooner rather than later.

Sorry man I know it sucks and it has not helped that we have had all kinds of troubles with trucks lately. I truck that was dispatched on 5/16 is arriving today.

 

[jwilki1]

I've sent two messages related to a delayed order because of an out of stock item and would have skipped the item and just picked locally and order the item I can't get locally. Can some one from Brewmaster's Warehouse please respond? I replyed to the email I recieved and also sent another response via the contact form on the website and still haven't heard anything. Kinda frustrated as I was hoping to have the items by the weekend.

 

[Brewmasters Warehouse]

I've sent two messages related to a delayed order because of an out of stock item and would have skipped the item and just picked locally and order the item I can't get locally. Can some one from Brewmaster's Warehouse please respond? I replyed to the email I recieved and also sent another response via the contact form on the website and still haven't heard anything. Kinda frustrated as I was hoping to have the items by the weekend.

I am looking at your email right now. The issue is that we never received your response. Those emails are downloaded into 5 different systems and I have checked them all without any of them showing your response as being an email that we received.

We will ship your order today and you will have it for this weekend. I am sorry for the frustration but we can not respond to something that was never received.


EDIT: I just found the email. We received your response that you sent at 11:15AM yesterday at 5:14AM this morning. Not sure why the email was not delivered before then but that is why we did not respond.


Thanks,

Ed

 

[jwilki1]

Wonderful thank you for the excellent customer service! Got to love technology. I look forward to receiving my order and many happy future orders with a better idea of in and out of stock items.

 

[Backporchbrewery]

I've sent two messages related to a delayed order because of an out of stock item and would have skipped the item and just picked locally and order the item I can't get locally. Can some one from Brewmaster's Warehouse please respond? I replyed to the email I recieved and also sent another response via the contact form on the website and still haven't heard anything. Kinda frustrated as I was hoping to have the items by the weekend.

Don't feel bad, I'm still waiting on a mill I ordered on May 7th.

 

[Mysticmead]

Don't feel bad, I'm still waiting on a mill I ordered on May 7th.

if its a barely crusher I believe those ship straight from the manufacturer and they're running behind on production.

 

[Brewmasters Warehouse]

Don't feel bad, I'm still waiting on a mill I ordered on May 7th.

I feel bad so bad for you having to wait as long as you have. I will take full responsibility for the wait time. I really wish you already had it. Trust me no one wants you guys to have everything faster than I do. Good news is the mill should be in today or tomorrow and I will get it to you super fast.

Thanks,

Ed

 

[Backporchbrewery]

Thanks Ed!

Mysticmead- this one was a crankandstein I bought for my brother.

 

[MrNic]

Hey Ed,

I don't have a scale. Would it be possible to keep each hop addition separated even if it's the same type of hop?

 

[Brewmasters Warehouse]

Hey Ed,

I don't have a scale. Would it be possible to keep each hop addition separated even if it's the same type of hop?

All of the hops are packaged into 1 oz. increments. If your recipe is not all 1 oz. increments then you can easily just eyeball the the amount off of a 1 oz. package. It is small enough to guesstimate without being too off.

Thanks,

Ed

 

[MrNic]

All of the hops are packaged into 1 oz. increments. If your recipe is not all 1 oz. increments then you can easily just eyeball the the amount off of a 1 oz. package. It is small enough to guesstimate without being too off.

Thanks,

Ed

Alright, I can do that. Thanks Ed.

 

[Laikacosmonaut]

Hey Ed,

Since you're blowing up on the forums lately, figured I'd ask real quick about the progress of my order placed on May 20th? I don't mind waiting, but it's always good to know.

Thanks!

 

[Brewmasters Warehouse]

Hey Ed,

Since you're blowing up on the forums lately, figured I'd ask real quick about the progress of my order placed on May 20th? I don't mind waiting, but it's always good to know.

Thanks!

I hate to do this to you but can you send us an email about it with your Order ID so I can look up the particulars.

Thanks,

Ed

 

[bill42]

if the trucks arrive on schedule, when do you plan to have us05 and rye malt back in stock?

 

[Brewmasters Warehouse]

if the trucks arrive on schedule, when do you plan to have us05 and rye malt back in stock?

If everything goes as currently planned the US-05 on Monday and Rye malt on Tuesday.

Of course the plan was for US-05 to arrive today. Seems like on time delivery is a foreign concept for the shipping companies.

 

[Backporchbrewery]

Thanks a ton for getting the grain mill overnighted in time for this weekend! That was pretty awesome.

 

[aModestMouse]

i love me some brewmasterswarehouse.com

 

[Brewmasters Warehouse]

Thanks a ton for getting the grain mill overnighted in time for this weekend! That was pretty awesome.

I am glad it arrived in time. I was just trying my best to keep my promise to you that you would have it for the weekend.

Thanks,

Ed

 

[Cpt_Kirks]

Ed,

Did your missing truck ever turn up?