Blichmann 10 Gallon MLT warped

[Boerderij_Kabouter]

In defense of John and the Blichmann products, I highly doubt it was a malfunctioning part. No offense Hoss, I have destroyed my fair share of stuff , but incorrectly using a product, intentionally or not, is not a reason to replace a product.

John Blichmann is a stand-up guy with great products. I am afraid you are very wrong on this one Beemer.

 

[HBHoss]

As the saying goes, "we need pictures".
Scott; this pot oil canned the bottom or just twisted and by how much?
One would think if it were filled to the top with water the pressure with a couple people pressing down it would flatten the bottom again. Factor in some spring back of the bottoms material or add wood shims to get it twisted back and flat again.
If Blichmann knows you hammered on it then it's classified as abused and John may never exchange it, then he's out and it's on you.
As catt said, give it a try and brew with it.

I don't expect John to replace it since I clearly screwed up. I just want to make sure it's usable and not relegated to a HLT instead of a MLT like I want/need it to be. I can't afford scorched batches and it's all part of the learning curve for me. I'm still a rookie, even though I've gone pro.

 

[HBHoss]

In defense of John and the Blichmann products, I highly doubt it was a malfunctioning part. No offense Hoss, I have destroyed my fair share of stuff , but incorrectly using a product, intentionally or not, is not a reason to replace a product.

John Blichmann is a stand-up guy with great products. I am afraid you are very wrong on this one Beemer.

I agree with you that John is helping me with this situation and I should've started with a lower flame when I upgraded my propane line. I just want it to work now. John does seem to be a caring enough individual about the needs of the brewer and I think that's cool.

 

[bobbytuck]

+1 to HBHoss's comment about John B caring about the brewer.

I ordered a TopTier from RebelBrewer not long ago -- and to make a long story short, I didn't receive all the hardware I needed to put everything together. The big stuff was there but a couple brackets were missing. They were key brackets -- the actual brackets that attached the shelves -- so it was critical that I had those specific brackets to continue with the assembly.

Anyway, over the course of a week -- and a mis-shipped part -- John Blichmann and his staff overnighted several boxes. We mis-communicated initially (my fault -- I didn't include a photo of the parts since there are a couple of different brackets involved in the TopTier) -- but John shipped the necessary parts right away. And I mean, right away. We'd correspond via email in the afternoon, and by the morning a box from Blichmann was on my doorstep.

I got the necessary parts, put everything together, and a few days ago John B. emailed me again -- out of the blue -- to make sure everything was cool and I was able to finish the build.

Hands down, the best customer service I've had in a long time. (Don't get me started about DirecTV at the other end of the spectrum ...)

Best of all, John was determined to fix it -- and he made sure it was fixed. The fact that I was (a) talking to the man himself and (b) that he cared enough to follow-up was amazing -- and, frankly, just plain nice. You spend big bucks on Blichmann products -- I've got three 15 gallon kettles of his in addition to the TopTier -- so you expect big customer service.

I got it -- superb customer service -- and I couldn't be happier.

I realize that's a bit off topic, but I wanted to throw that in there in case folks have any doubts about John B. standing behind his products.

 

[BrewBeemer]

Ok i'll back down, John's a respectable person that solves problems for ya.
My only question is with the high number of Blichmann pots being used
why was Scott's the only one to have the bottom warped when others
I bet must of overheated or scorched their pots also over a time or two? Did Scott use a welding torch and get the bottom hotter than others with their mega BTU propane burners but got away with it? One pot vs all the pots that are in use, come on, I don't buy this. JMO's I'm silent now. Scott I wish you good results from hammering it flat again on your next brew batch, maybe all's well again plus adding a copper plate will help. I've melted a aluminum pot bottom off that went dry boiling water so been there myself.

 

[HBHoss]

Ok i'll back down, John's a respectable person that solves problems for ya.
My only question is with the high number of Blichmann pots being used
why was Scott's the only one to have the bottom warped when others
I bet must of overheated or scorched their pots also over a time or two? Did Scott use a welding torch and get the bottom hotter than others with their mega BTU propane burners but got away with it? One pot vs all the pots that are in use, come on, I don't buy this. JMO's I'm silent now. Scott I wish you good results from hammering it flat again on your next brew batch, maybe all's well again plus adding a copper plate will help. I've melted a aluminum pot bottom off that went dry boiling water so been there myself.

I appreciate the support and your comments.