Recently at a trendy pub, a couple came in and sat in a booth behind me and my wife. The guy asked for something hoppy; the waitress ended up suggesting a relatively non-hoppy pale ale over an IPA. Made my ears burn and I wanted to turn around and throw my hand out and scream "NOOOOO!!!!!", but in hindsight, there were a couple of interesting things about this:
* The guy that ordered the beer was obviously a newbie, but somewhat interested in "real" beer because he knew enough to want something hoppy, but not knowledgeable enough to know which beers on tap were hoppy.
* Perhaps the relatively non-hoppy pale ale was hoppy to the waitress, but she was obviously not aware of what IPAs are. If someone asks for something hoppy, that's what you serve them. This wasn't a case where she didn't suggest the IPA because the lines (or limes! LOL) were dirty or because the keg had blown, as I was drinking one at the time and it was delicious.
* It made me contemplative. I find it a wonderful state of affairs that the word "hoppy" was even heard in public - the world of beer has come a long, long, long way in the past 40 years. I thank the beer gods every day that there are choices now other than "Bud" or "Coors." I'm the type that gets ecstatic when I see a beer on tap that I've never had before and order it instantly, regardless of style (unless it's a Belgian, then I need a sample first).
Am I being a beer snob here in the regards of thinking that the waitress should know what they're selling and study the beers at least to the point of knowing the difference between the major styles? The employer should make them pass a simple test!
I also have a friend that has the opposite type of "try anything new" mentality. He is a snob in that he refuses to drink anything but Miller or Keystone Light. While I drink a fair share of Keystone Light while working in my shop, I just don't understand this attitude. That's like saying "no, don't bring me that wonderful Italian pasta dish on the menu, I'd rather have SpaghettiO's." He's not even curious (frankly I think it's some kind of image problem - he'd never get caught drinking wine, for example), but I tell you what - I'm going to convert him, or at least try. I'm going to invite him over to watch me do an all-grain batch of a house pale ale and explain that this is the real McCoy (beer for real men) and see where it goes. Probably nowhere, but it's my duty to try!