Austin Homebrew This Sounds Like YOUR Accounting Mistake Not Mine!

[joeybeer]

First world problems ...

You KNEW you had a $35 gift card, and then redeemed a $75 gift card. You're wrong they're right.. I don't care what color socks they were wearing or who's fault you seem to think it is.. You took $40 without paying and knew it. Pay it back and quit whining, we're not on your side.

 

[rmullins]

I would have thought that when you go through the Checkout, put in your Gift Certificate, when it shows a savings of more money than the Gift Certificate says, that you would double check that you have the correct numbers in the field

 

[mccumath]

I would have thought that when you go through the Checkout, put in your Gift Certificate, when it shows a savings of more money than the Gift Certificate says, that you would double check that you have the correct numbers in the field

Exactly. He created the problem, overly simple gift certificate system or not. He KNEW it was not right, but did it anyways. Everything that happened after that point is HIS fault.

I have never done business with AHS (sorry guys, maybe in the future), but they deserve to be rightfully paid what money is theirs.

Ryan M.

 

[annasdadhockey]

You will be out the $35, one way or the other...so says Karma!!!

 

[dwarven_stout]

Don't worry about AHS loosing this guys business... it sorta sounds like he wasn't great for their bottom line as it was.

 

[arkowa]

It is a cut throat market out there for homebrewer money. Positive public relations is the number one reason I pick xyz over abc. Price wise, things are all fairly similar.Support the brewing network? Bonus.

Point being, bite the bullet and move on. The credit card fiasco (and being one of the affected people) was bad enough to make me look elsewhere. The 10% coupon with short expiration date was a nice gesture (never used it, but, made me feel a little better about the ordeal, I would purchase again from AHS if they had something I had to have and could not find elsewhere)

When in consumer limbo I would avoid ruffling feathers at all cost. I think your response was appropriate.

 

[lumpher]

i think someone needs to pay up. he typed in the wrong #, and got credited. there should be some kind of check digit on the gc, but still, don't make ahs lose on this. they're awesome on prices and shipping already. "you owe me, so pay me, pay me my money down"

 

[BigUgly]

I'm seeing a serious lack of ethics within the HB crowd... Make your dads proud!

Hunter

 

[CompassBrewing]

Sounds like dizzy pants owes AHS 35 bucks.

Grow up and pay them for the supplies you purchased from them.

 

[mccumath]

Funny that we have not heard back from DizzyPants. I'm sure he is a stand-up guy, but this could have been avoided completely.

 

[cl330b]

The OP owes AHS $35... Cut and dry. He should have tried to rectify the error the moment he saw it. This speaks volumes of this guys ethics... Or lack there of. Glad he's not MY buddy. fuop

 

[xjmox14x]

Morals or not, the business has every right to that $35. You were credited $35 by mistake, and you knew it the second you placed the order. You didn't question the fact that your $40 gift certificate took $75 off?

If a banker adds an extra zero by mistake and your $1,000 deposit turns into a $10,000, you really think you're entitled to that extra $9,000? Not in this life buddy.

It's an obvious mistake on AHS's part and the correction should be made. You didn't think they would catch it but they did. Just like if you spent that $9,000 extra dollars, YOU would be held responsible for it and would be required to pay it back. Absolutely no different in the least.

All too often people play the "the customer is always right" card. The customer is not always right. Austin Homebrew is a fantastic company and I'd be interested in seeing what they do here with a stubborn customer.

If I were AHS, I'd look at my options... it'll be too much of a hassle to file a small claims suit against you for $35, but you can absolutely take your business elsewhere. In fact, if it were me, I'd probably make sure you weren't allowed to place an order at AHS again. I'd also let others in the industry know exactly what happened, how you've taken advantage of a mistake illegally, and let them decide what to do with the information. I certainly would not want people like you shopping at my establishment, however.

 

[xjmox14x]

The OP owes AHS $35... Cut and dry. He should have tried to rectify the error the moment he saw it. This speaks volumes of this guys ethics... Or lack there of. Glad he's not MY buddy. fuop

Amen.

 

[sonex]

the hole problem started with the OP's mistake (he did type the wrong number in). But he knew there was a error when he went to check out. The OP owes the money that he knew was a mistake. he tried to get away with it and got caught, just pay what you owe them.

 

[lumpher]

Funny that we have not heard back from DizzyPants. I'm sure he is a stand-up guy, but this could have been avoided completely.

my guess is he's not. had to give a thumbs-down on his post

 

[mccumath]

Makes you wonder if he found the extra credit, and added more stuff to the cart after he saw the mistake...

Things that make you go Hmmmm...

I hate that saying, "the customer is always right". I work with the public every single day, and they are indeed paying customers, but they are not always right.

 

[mccumath]

my guess is he's not. had to give a thumbs-down on his post

Well, I'm trying to be nice... And now that you have indicated thumbs down, I believe that I will have to do the same.

 

[dwarven_stout]

I'm seeing a serious lack of ethics within the HB crowd... Make your dads proud!

Hunter

Not sure what thread you're reading.

 

[bottlebomber]

Sleazebag... I'll bet you're the guy that finds the laundry detergent someone forgot in their cart in the parking lot and takes it, rationalizing to yourself that it's something other than theft on your part.

 

[xjmox14x]

In addition, this is no different than me logging onto AHS, typing in random gift certificate numbers until one happens to work, and using that to pay for my stuff. Yes, what you did was an accident, but the end result remains the same.

 

[bljustice]

Luke was a real straight shooter when I had a shipping problem. They bent over backwards to make me happy. You do what you want but I am still spending my money there. They have been solid the way I see it.

 

[Jklinden]

This is why we can't have nice things OP... Return the money and act like "doing the right thing" has value unto itself (says the man who returned a quart of oil (synthetic) I accidentally was not charged for)

 

[bottlebomber]

The bottom line is businesses like this have to eat money all the time because of "mistakes" they make (uhhh yeah you sent me bad yeast... yeah my starter won't ferment it's cuz of bad yeast...). There's no reason they should have to pay for your mistakes.

 

[BigUgly]

Not sure what thread you're reading.

This one, where there have been 3-4 guys saying the OP has the right to be whining.

If you can't see that....

Hunter

 

[kh54s10]

Sounds to me like AHS politely asked for a discussion on the matter. Yes their numbering system is faulty but I cannot say they are providing less than good customer service in this case. There was a mistake, probably a typo on the OP's part. But, the OP received goods not paid for. He should be a man and pay the balance. An apology for the negative post is in order.

 

[cl330b]

I agree, AHS's email was very polite and straight forward. Hope this guy feels like **** every time he's brewing with stolen gear...

Sounds to me like AHS politely asked for a discussion on the matter. Yes their numbering system is faulty but I cannot say they are providing less than good customer service in this case. There was a mistake, probably a typo on the OP's part. But, the OP received goods not paid for. He should be a man and pay the balance. An apology for the negative post is in order.

 

[arkowa]

This one, where there have been 3-4 guys saying the OP has the right to be whining.

If you can't see that....

Hunter

I like to think about the scenario as if it were my own company. Companies pay hackers to find security flaws. The OP made an innocent mistake and unearthed a poorly arranged system.

My response, per Arkowa Widgets Llc: crap. I'm glad I'm only out 35 bucks. I need to fix the problem that I HAVE. Stinks that the little bugger ran off with some free loot... Oh well, now I'm aware of a problem. This will never happen again.

The op did not initiate the purchase to be a thief. He is now likely to never purchase from the store again. Lifetime of his purchases > $35.

 

[lumpher]

The op did not initiate the purchase to be a thief.

yep. i'm sure he didn't realize his $40 gift certificate was buying him $75 worth of stuff. beer goggles hide a lot of stuff

 

[bottlebomber]

The OP made an innocent mistake and unearthed a poorly arranged system.

The mistake stopped becoming innocent when it was revealed that the OP had taken money from another customers gift cert

 

[Stevo2569]

I like to think about the scenario as if it were my own company. Companies pay hackers to find security flaws. The OP made an innocent mistake and unearthed a poorly arranged system.

My response, per Arkowa Widgets Llc: crap. I'm glad I'm only out 35 bucks. I need to fix the problem that I HAVE. Stinks that the little bugger ran off with some free loot... Oh well, now I'm aware of a problem. This will never happen again.

The op did not initiate the purchase to be a thief. He is now likely to never purchase from the store again. Lifetime of his purchases > $35.

True. AHS could have lost hundreds or thousands instead of just $35. So he really did them a favor and yet they have the nerve to ask for the money back. (Partly Serious, Partly Sarcasm)
But I think if that was the case and AHS was cool. Dizzy would have notified them and they would have said thank you so much "here keep the money or here's a free gift for being honest".
Now excuse me while I go enter gift card numbers before they fix it.