Thanks to the people that understand. No one has ever said that the $6.99 flat rate shipping means that your order will always ship in 5-6 days. This is not the normal turn around.
We are currently a victim of our own success. This years orders so far are more than double the number and it doesn't look like it will slow down.
Expedite orders, meaning you pay for your shipping charges (like most stores) means we will ship your order out the same day. If you select the flat rate shipping it usually goes out in 2-3 days. The exception is when we have one of our sales or we have a large increase in orders. Our last sale bought in 636 orders in one day (that is 3 weeks worth of orders).
Those of you that know me and my company know that I am working hard to resolve this problem. The department manager has been working 70 hours a week since October when all of this additional growth started. This week, I have been rearranging the store to accomodate for the growth. I just hired a new person today fresh out of the Air Force for 6 years that is eager and ready to work hard. I am still taking applications as well.
We have certainly outgrown our 6,000 square feet and I have already begun to look for a new store that is a least 12,000 square feet so we can accomodate the success we are having.
I am truly sorry if this is your first experience with the company and you are experiencing this delay. This truly is not a lack of costomer service. We are not moving in slow motion on our tippy toes. I am working on doubling our shipping department.
I hope this helps to explain the delay and we will be back to our normal schedule by Monday (in 3 days).
We will be having a 50 day sale starting in February. Lots of great deals, give aways, and other surprises. The sale will be One State per Day for 50 days. One of the give aways will be a $50 gift certificate each day, given randomly to one of the people from the state featured, who placed an order.
I will keep you posted.
Forrest
Austin Homebrew Supply
(AHS, AHB, AHBS, etc)