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It really should not clog. Even if you look at situations like the photo of the huge hop cake we have not had any issues with clogging of the pump. We have done a lot of testing and intentionally have tried to clog the pump and we have not been able to clog the pump ourselves. With that said...

I would not bother with a whirlpool. The screen fill filter a large percentage of the hops. Of you are recirculating the hops form a cake above the screen like this: This is obviously a extreme case where several hundred grams have been used but if you tried to use a whirlpool with this much...

How are you checking this? The false bottom doesnt need to sit flat as the bottom of the brewery is not flat and has a dish to it. Is there any chance you can send us some photos so we can better understand how you have it setup. It's possible that one of the parts are not assembled in the...

From our experience the most common area to get blocked up is the keg post poppet. With that said if you need to take apart the flow control ball lock disconnect then you can do this with a phillips head screw driver to remove the top and then the whole thing comes undone fairly easily. With...

I am not sure which ones you are talking about but we have seen many black silicone o-rings from China and we see these in Australia all the time. Silicon can be manufactured in many different colors and the carbon black colorant is basically the cheapest tint you can use so it's frequently...

Thanks for that. Yes the crush looks good from the photo. I feel that we have already gone through the other common issues in the previous comments. Possibly you could try and mash in slightly hotter. If the temperature drops too much this can have a negative impact on stuck mashes.

Yes we have not done any video as we are struggling a bit to keep up with production as it is. Once we get enough stock we will do a video and start to show the product off a bit more but as you can imagine it doesn't help for us to promote the product until we can actually keep up with demand...

We are a little banked up with orders at the moment but once we are able to manufacture enough stock for the Australian market we will start to ship orders to America early next year. We have already had some customers compare the unit side by side with the duofiller. I do think Stig from...

We have been selling the BrewZilla breweries for about 5 years now and sell 10's of thousands of units per annum. In the past 5 years we have seen less than 20 pump failures and less than 10 elemement failures. So yes it's possible that the elements or pumps can fail but it's rare. Part of...

Is there any chance you can send us some photos of the whole setup with the dip tube next to the fermenter so we can see the length, the way the silicon dip tube is mounted and also get a better idea of how you have the whole system setup. I think its often much easier to troubleshoot if we...

Thanks for the support. Just saw this thread pop up. In the past we have not often been part of the American forums but we really should be more involved as it's a good way to get feedback from our customers so we can better deliver products that you guys want. For KegLand as a business the...

Hello Clint. I am sorry if what we have said comes across that way. We are genuinely here to help our customers so if you have any other specific points that you are struggling with please let us know on the forum and with a bit of luck some other customers with the same issue will also...

With the hover over text this is something that we are planning to do. Updates like this you can also add directly to the Gitlab board here if you are that way inclined: https://gitlab.com/rapt.io/public You can also use this board to see what updates are on the way.

Hey Clint. The reason why the device doesn't show up in the portal is because it was not correctly registered. As mentioned previously you used the correct MAC address in the setup process but perhaps your signal strength was no good or you wifi dropped out momentarily. The registration...

Hello Clint. It's probably easiest for me to respond in parts: Unique Device ID It's a valid point that you make about the "unique device ID". In future we are going to change this so it also include the text "MAC address" on the portal so it doesn't cause confusion. O-ring Tightness Yes as...

It might also be worth adding that when you say " while I was standing next to the fermenter" I was getting the pill data. This sounds like you connected to the pill while the pill was in AP mode. The access point mode (AP) is when you use your phone to connect to the pill directly. This is...

Great. Thanks for that. Using your MAC address we can see this device was never registered with the portal. If the Pill doesn't register correctly no data will ever come up in the portal as the pill will not have any access token. It's possible that when you tried to register that you did no...

Can you please confirm that you have followed the instructions exactly as described in this instruction sheet: https://www.kegland.com.au/cdn/shop/files/KL20596_-_RAPT_Pill_Hydrometer_and_Thermometer_Quick_Start_Guide.pdf?v=13612129290691219114 Also if you have not resisted the device can you...

That's strange. A blockage on the output side of the pump is possible but I would have thought that if you were going to actually get a blockage the input side would be far more likely. Is there any chance you moved the pump inlet silicone elbow or changed the position of this at the same...

The arm is a product that we are working on a new model now and I think with the new model we can resolve this issue. The new model is made from transparent PPSU so you can see the liquid level. We will make a bit of a kit so current users can also upgrade to this clear tube too so hopefully...