Quantcast

UPS shipping - Damage claims

HomeBrewTalk.com - Beer, Wine, Mead, & Cider Brewing Discussion Community.

Help Support Homebrew Talk:

Jtvann

Well-Known Member
Joined
Jun 4, 2017
Messages
1,176
Reaction score
395
Checking in to see if anybody here has past experience with filing damage claims with UPS. How complicated was the process? Do you think it was fair? Did you get a fair reimbursement for what you claimed as far as damage?
 
Joined
Apr 23, 2009
Messages
34,021
Reaction score
12,994
Location
☀️ Clearwater, FL ☀️
Checking in to see if anybody here has past experience with filing damage claims with UPS. How complicated was the process? Do you think it was fair? Did you get a fair reimbursement for what you claimed as far as damage?
I just went through it unsuccessfully. A few comments
  • If you shipped through a shipping store, go to them. They should handle it. Take the package to them.
  • UPS will want pictures.
  • UPS says they will NOT pay out more than the insurance, which is by default $100. I think that's like extortion (i.e., "If you want us to deliver your package without breaking it, hee hee, you'll need to give us more money").
  • UPS might issue a "call tag" to get the damaged product and box. My shipping store did that. They didn't return it. WTH?
  • When possible, FedEx > UPS > USPS
In my case, the motor was not packaged properly, bounced around in a box, and the box was nearly destroyed and the motor broken. I don't think it was UPS's fault completely. I did not pack the box, the shipping store did. In the end I got stuck with the $800 loss. Ugh.
 

jdauria

Supporting Member
HBT Supporter
Joined
Sep 14, 2010
Messages
1,161
Reaction score
322
Location
Braintree
If the package was beer, good luck, they usually refuse to cover a claim since they do not "officially" allow shipping of beer. I shipped beers to comp last year and it was damaged by them, repackaged and delivered to someone in a completely different state than it was suppose to go to. And as soon as I filed a claim, they rejected it due to "prohibited items".
 
OP
J

Jtvann

Well-Known Member
Joined
Jun 4, 2017
Messages
1,176
Reaction score
395
Nope, not beer. Equipment. More similar to passedpawn, but packing was very good. Lots of visible external damage to the box itself post shipping. There’s lots of pictures of the before and after. Pictures pre shipping of each component and how it looked before then after, as well as the box before and after. Pictures of box before opening as well.

Estimated value as at 1500, and so far I know there’s about 500 dollars of damage. There could be more but hopefully not.
 

Dog House Brew

Supporting Member
HBT Supporter
Joined
Jun 10, 2008
Messages
1,693
Reaction score
486
Location
Indiana
Why I try to never use UPS. They damaged a $3500 moisture probe several years ago of mine. They are nearly as bad as the postal service anymore. Good luck with them, they stuck it to me.
 
OP
J

Jtvann

Well-Known Member
Joined
Jun 4, 2017
Messages
1,176
Reaction score
395
This is what I was expecting but not wanting to hear.
 

VikeMan

It ain't all burritos and strippers, my friend.
Joined
Aug 24, 2010
Messages
2,267
Reaction score
1,281
I shipped beers to comp last year and it was damaged by them, repackaged and delivered to someone in a completely different state than it was suppose to go to. And as soon as I filed a claim, they rejected it due to "prohibited items".
It takes brass balls to try to file a claim on damaged/lost beer. :mug:
Or was it damaged "barbeque sauce?" Or "yeast samples?"
 
Joined
Dec 17, 2013
Messages
544
Reaction score
174
Nope, not beer. Equipment. More similar to passedpawn, but packing was very good. Lots of visible external damage to the box itself post shipping. There’s lots of pictures of the before and after. Pictures pre shipping of each component and how it looked before then after, as well as the box before and after. Pictures of box before opening as well.

Estimated value as at 1500, and so far I know there’s about 500 dollars of damage. There could be more but hopefully not.
Hopefully the shipper filled in the "declared value" during shipping. If so, they typically cover it, assuming the packaging was reasonable.
 
Joined
Jul 9, 2020
Messages
22
Reaction score
4
Location
Nebraska
I just got finished with a successful claim on Oct 16th for a Blichmann BrewEasy. It took a month & a half. The process is driven by the sender, and they have to call quite often to keep things moving. We requested $800 but they only reimbursed us $500 because that's what I declared on the box. I hope the sender raised the value when they sent it. PM me and I can walk you through the process.
 

BrentJ

Supporting Member
HBT Supporter
Joined
Aug 7, 2011
Messages
238
Reaction score
10
Location
Steamboat Springs, CO or TX in Winter
I got screwed by UPS on a sink I found on Craigslist and was damaged during shipping. Was shipped by UPS Store with insurance and they still wouldn’t cover the damages. F..king racket as far as I’m concerned. Luckily I could straighten out the damage and live with the damages but to not honor the insurance that I paid extra for sucked. I honestly rate them a bit different. Fedex > USPS > UPS. At least that’s how I spend my shipping money these days.
 

OldDogBrewing

Well-Known Member
Joined
Jun 11, 2020
Messages
289
Reaction score
205
They "lost" me a box full of good stuff from the Mikkeller shop, luckily Mikkeller solved it pretty fast, I guess they help companies that bring the money but if you're an individual, chances are you are srewed
 

Jag75

Supporting Member
HBT Supporter
Joined
Mar 24, 2018
Messages
5,486
Reaction score
2,250
Location
Taft
Watch "Funniest Video Ever | Amazon Prime vs UPS vs FedEx | Must Watch | TikTok Funny Clip" on YouTube

Now on a serious note, I hope you get it fixed.
 

Reneauj62

Active Member
Joined
Jun 30, 2020
Messages
25
Reaction score
17
I purchased a pH meter from Amazon and it was for $148. Amazon sent it UPS Surepost. Under Surepost, the item is given to USPS for final delivery. The USPS carrier placed the item in a Parcel Locker, but gave the key to a neighbor who decided to keep it instead of being honest (typical Oregonian). I never did get the item. Under UPS rules, the $100 automatic insurance is cancelled as soon as it is given to USPS.. So, now I have no item, no insurance, and no recourse, just a bill. I filed a claim with USPS and the came back that the carrier stated she placed it in the locker... CASED CLOSED. Amazon, has reached the same conclusion. Therefore, always make sure that you never use UPS Surepost.
 

FromZwolle

I don't want to be cremated, I want to be malted.
Joined
Mar 27, 2010
Messages
8,721
Reaction score
166
Location
beecher, il
shipping some ups is what i call dropping a deuce. what can brown do for you?
 

TheBluePhantom

Well-Known Member
Joined
Apr 10, 2016
Messages
67
Reaction score
34
Just got a bucket of honey on the second try. Looked at the tracking info and it said item damaged, disposed as per shippers instructions. waited a few days, and nothing. Called up the store and they looked at it and reshipped immediately. i had told my wife to be sure to check it immediately if I wasn't there when it came in, didn't even make it to me on the first try. that was Fedex. Not sure who paid for the first one, just not me. I kind of wish they would have sent pictures though.... I pity the bastard who had to clean up.
 

BrewZer

Well-Known Member
Joined
Jul 4, 2017
Messages
203
Reaction score
102
Location
SW Ohio
I purchased a pH meter from Amazon and it was for $148. Amazon sent it UPS Surepost. Under Surepost, the item is given to USPS for final delivery. The USPS carrier placed the item in a Parcel Locker, but gave the key to a neighbor who decided to keep it instead of being honest (typical Oregonian). I never did get the item. Under UPS rules, the $100 automatic insurance is cancelled as soon as it is given to USPS.. So, now I have no item, no insurance, and no recourse, just a bill. I filed a claim with USPS and the came back that the carrier stated she placed it in the locker... CASED CLOSED. Amazon, has reached the same conclusion. Therefore, always make sure that you never use UPS Surepost.
I'd want to know why the carrier didn't put the key in your mailbox, like they're supposed to...
 

jdauria

Supporting Member
HBT Supporter
Joined
Sep 14, 2010
Messages
1,161
Reaction score
322
Location
Braintree
It takes brass balls to try to file a claim on damaged/lost beer. :mug:
Or was it damaged "barbeque sauce?" Or "yeast samples?"
Actually I really didn't even file, I went on to the page for claiming and it was already denied. Damaged blown glass that they got wet. ;)
 
Joined
Jul 24, 2018
Messages
529
Reaction score
720
Location
Torrance
Used to be a fine-art printer. UPS put a forklift through a wooden crate holding a $100k painting on its way back to Japan. Luckily the artist's insurance company handled that one.

Myself, I have lost some expensive things that UPS crushed. Less issues with FedEx. Mostly use USPS now for all of the Ebay stuff we ship.
 
Top