I've worked with john on ordeting a 20 gal brew pot. It did take a couple of calls to get a holds of him, but it's with it! He's very helpful and will make sure you get what you need. He's just very busy, but he'll get back to you. His turn around time is especially slow right now because the factory that makes all the products is going to be under construction real soon. I get my bk in jan, but I trust him and his product(s). I will post a review as soon as I get it and use it.