pac4life88
Member
My wife got me a SS brewtech 7 gallon chronical for Christmas. I unboxed it this morning and was a bit shocked by the condition. The outside surface of the chronical was all scratched up. However my main concern is on the surface of where the connection of the chronical hooks up to the valve at the racking connection. This surface has a huge, deep scratch in it to the point in which i can feel it (see picture).
This point is still a concern for contamination because the beer will touch this surface. I'm a bit surprised that this $800 piece of equipment arrived in this condition. I have contacted their support asking for a replacement. I didn't hear back obviously because it's Christmas day.
Has anyone else has issues like this with SS? I thought they has a very good reputation, that's why this is so shocking. Am I in the right thinking that this type of damage is not acceptable?
This point is still a concern for contamination because the beer will touch this surface. I'm a bit surprised that this $800 piece of equipment arrived in this condition. I have contacted their support asking for a replacement. I didn't hear back obviously because it's Christmas day.
Has anyone else has issues like this with SS? I thought they has a very good reputation, that's why this is so shocking. Am I in the right thinking that this type of damage is not acceptable?