SiriusXM Online Chat

[brewmcq]

This is a real transcription... I'm not making this up. I should point out that I've blanked out my personal info, but that's the only editing I did..

Champ: In order to assist you with your request, I will need to access your account. For security reasons, can you please provide the following information?
1) the phone number
2) the Account holder’s first name, last name or business name
3) the complete address, including zip code
Jon M****: 1) ###-###-####
Jon M****: 2) Jon M****
Jon M****: 3) ****
Champ: Thank you, Jon. Is **** your current email address?
Jon M****: Yes.
Champ: Thank you, Jon.
Champ: Could you please help me with your first name?
Jon M****: Jon
Champ: Thank you, Jon.

 

[DrunkleJon]

Nice. I once had one with Dell where I was Jon throughout (my name obvisoulsy) then I got a "Thank you Susan." Where The F did that come from? It says my name in the previous entry. Geniuses these people are not.

 

[brewmcq]