Evan!
Well-Known Member
EDIT: I wrote the company an e-mail over the weekend, explaining everything (including how the tech support guy was an ******* to me). I just got a phone call from them, and they are crediting my credit card for both of the failed thermometers. They've also added a warning in red to the product page:
So, I'd call this one resolved. Good on them for making this right!
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These ******** just screwed me out of not one, but TWO digital thermometers. I will never do business with them again, ever, and I implore you all to do the same. So, I bought the waterproof digital thermometer awhile back, and used it for awhile. Then one day, the wire disconnects from the body...and I'm damn careful with these things. I call professionalequipment.com, they say they can't do anything, it's a manufacturer's warranty item. Fine. Screw it, I'll buy anyone one, I say. So I buy another from them.
That one just failed too, where the probe connects to the wire. So I call control company, and they tell me it's a terrible thermometer to use for brewing, because the wire sheathing is made of a material that cannot withstand temps over 50c. Thusly, it's a "user issue" because I used it for the wrong application as far as they're concerned.
Here's what professional equipment's product page says about it:
It also lists "beer brewing" under its list of applications.
So I call them just now and tell them what the manufacturer said, and the woman puts this *****ie technical dude on the phone, and I explain to him what happened. He tells me that "it's just common sense" to know that you can't let the wire get above 50c, even though IT'S NOT MENTIONED ANYWHERE IN THE PRODUCT LITERATURE, NOR IS THE SHEATHING MATERIAL EVEN CALLED OUT ANYWHERE! Common sense? What? Howzat? If you don't tell me what the material is, or what its limitations are, then how the HELL am I supposed to know to keep it out of 50c+ environments? It says "waterpoof/shockproof". Nothing about anything else. And the goddamn manufacturer says it's really bad to use for homebrewing, too?
So after arguing with the ******* for 10 minutes about it, he tells me there's nothing they can do other than to suggest that I don't use it like that anymore. Wow, thanks, you bastard. You got my $80, and you just lost me for life as a customer. I'll tell you what, stay far away from that website, and a word of caution to anyone who does own this thermometer: you can't let anything but the metal probe get into warm liquid.
Good to know now, eh?
Note: The cord can only withstand temperatures of 122 degrees. This cord should not be submerged in liquids higher than 122 degrees.
So, I'd call this one resolved. Good on them for making this right!
--------------------
These ******** just screwed me out of not one, but TWO digital thermometers. I will never do business with them again, ever, and I implore you all to do the same. So, I bought the waterproof digital thermometer awhile back, and used it for awhile. Then one day, the wire disconnects from the body...and I'm damn careful with these things. I call professionalequipment.com, they say they can't do anything, it's a manufacturer's warranty item. Fine. Screw it, I'll buy anyone one, I say. So I buy another from them.
That one just failed too, where the probe connects to the wire. So I call control company, and they tell me it's a terrible thermometer to use for brewing, because the wire sheathing is made of a material that cannot withstand temps over 50c. Thusly, it's a "user issue" because I used it for the wrong application as far as they're concerned.
Here's what professional equipment's product page says about it:
Choose the model preferred by brew masters! This digital beverage thermometer is ideal for accurate monitoring of mashing and sparging temperatures in all-grain brewing.
It also lists "beer brewing" under its list of applications.
So I call them just now and tell them what the manufacturer said, and the woman puts this *****ie technical dude on the phone, and I explain to him what happened. He tells me that "it's just common sense" to know that you can't let the wire get above 50c, even though IT'S NOT MENTIONED ANYWHERE IN THE PRODUCT LITERATURE, NOR IS THE SHEATHING MATERIAL EVEN CALLED OUT ANYWHERE! Common sense? What? Howzat? If you don't tell me what the material is, or what its limitations are, then how the HELL am I supposed to know to keep it out of 50c+ environments? It says "waterpoof/shockproof". Nothing about anything else. And the goddamn manufacturer says it's really bad to use for homebrewing, too?
So after arguing with the ******* for 10 minutes about it, he tells me there's nothing they can do other than to suggest that I don't use it like that anymore. Wow, thanks, you bastard. You got my $80, and you just lost me for life as a customer. I'll tell you what, stay far away from that website, and a word of caution to anyone who does own this thermometer: you can't let anything but the metal probe get into warm liquid.
Good to know now, eh?