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remilard

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We ship approimately 20,000 extract buckets a year and so far this year we have had 3 buckets that did not make it intact. With any container there can be an occasional problem.

Forrest
B3 does a metric asston of business. Should we forgive the relatively small number of missteps, or is understanding reserved for certain vendors only?
 

ChshreCat

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I just went to the AHS website, and NOWHERE did I find the Assreamer 5000. Can someone sent me the link? I need to get my Christmas shopping done!

In all seriousness... I've placed one order with MB and it was delayed due to something being out of stock, then when it finally shipped it was missing a piece and when I emailed them, all they offered to do was sell me a replacement.

Next time I'm ordering online, it'll be through AHS. Partly because of all the good things I hear about them and partly because they supported the HBT BJCP competition by donating a prize.

That sort of thing makes me happy to support them and the other folks who chipped in for swag for the winners.
 

Austinhomebrew

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B3 does a metric asston of business. Should we forgive the relatively small number of missteps, or is understanding reserved for certain vendors only?
Valid point. This is a decision to be made by the customers.

Forrest
 

The Pol

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Mistakes happen and should be forgiven. A systemic and chronic inventory issue is another thing altogether I think. The consistent "out of stock" items and items shown "in stock" that arent actually in stock, seems to be the only issue that B3 has here. It has been happening for years, I think that is what aggrivates people.

I once ordered everything I used in my brewery from B3... people kept warning me about the inventory issue, and then it bit me. From that time, I never went back... they are too pricey and these threads keep coming.
 
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I do try to spread my dollars out among many vendors as I feel it's good to support competition.
:confused::confused::confused::confused:

wow. just wow.

How does spreading your dollars around among many vendors support competition? Competition would be spending ALL of your money on vendors that give you the best product for the best price; thus making it neccessary for other vendors to try and compete with the price and service.

If I regularily got screwed by [fill in the blank], I wouldn't give [fill in the blank] my business at all.

oh, and welcome back Evan! haven't seen many posts from you in awhile...
 

The Pol

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Yah, I dont get the whole spreading the $$ around to support competition. Competition would be sending your $$ to a single excellent vendor, which would prompt other vendors to improve as well.
 
OP
C

Cold_Steel

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Just got home from work and looks like this thread has blown up.

I ordered from 3 vendors and ahs was one of them. Guess whos package showed up first????Yup AHS.

Look I joined this site because people here have helped me A LOT. This is how I am trying to help other people by telling them about my bad service. KYLE had every chance to turn it all around. He didnt want too. THAT IS MOREBEERS CULTURE they really dont care.
Like i said before business are allowed to make mistakes but they keep my business when they make it right. Making it right also doesnt mean they are giving me their first born either.

bytheby, I wonder if morebeers bank account looks like a hobby?
 

northernlad

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B3 does a metric asston of business. Should we forgive the relatively small number of missteps, or is understanding reserved for certain vendors only?
A company should be rated based on Picking Errors, Fill Rate and Customer Service.
I am sure B3's mis-picks are less than 5%,
Their fill rate is deplorable,
And they apparently employ at least one ass-hat in customer service.
I, however, have been properly communicated with when there have been problems.
Customer service is not about mis-picks or how many items are out of stock, its about what happens after.
A customer owes it to the company to clearly, concisely and without emotion, explain the problem and allow said company the opportunity to remedy the error. Too many times we get an irate person wound up about the end of the world claiming this company or that company is the worst company ever and no phone calls were made to get the problem fixed.
(Not you OP)
The company owes it to the customer to understand and empathize with him/her that the world is indeed coming to an end and if the problem is not fixed persons may actually die.
In any case, these things are sometimes not dealt with to the slighted customers satisfaction and somehow the earth keeps spinning.
 

GregT

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Morebeer has become one of my go-to online brew shops, but that is primarily because I can usually get yeast here before death. (Yeah, I know, yeast can survive a lot--I really have had dead yeast come from the midwest in the heat of summer.) I have had a few experiences where I'm sure they could have done better. One time, I ended up waiting because they did not have an item in, so it meant that my yeast sat in a transit van over a holiday weekend. I was pretty steamed....didn't get to brew when I wanted to. Luckily, the yeast survived. Other than that, I haven't had any problems. The one recommendation that I would make to Morebeer and all others is to let your customer know when you are out of something at the time of the order. I absolutely hate to not be able to brew because the vender had an item listed and didn't tell me it was out of stock. That is the only problem I've had with morebeer.
 

dasein668

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:confused::confused::confused::confused:

wow. just wow.

How does spreading your dollars around among many vendors support competition? Competition would be spending ALL of your money on vendors that give you the best product for the best price; thus making it neccessary for other vendors to try and compete with the price and service.

If I regularily got screwed by [fill in the blank], I wouldn't give [fill in the blank] my business at all.

oh, and welcome back Evan! haven't seen many posts from you in awhile...
Having more business actually STAY in business leads to better competition. If everyone goes out of business except one, where is the incentive for that business to offer good prices or service?

There are many high-quality brew suppliers. Regardless of the bitching that goes on here. Forrest is good, based on my experiences. So is Northern Brewer. Some of Forrest's stuff is cheaper. Some of NB's stuff is cheaper. I've gotten good service from both. It's in my best interest, imo, for them both to stay in business.

As for regularly getting screwed, I wouldn't support them either. Where did I say that I would? My PERSONAL experience with more beer has been positive. They are one of the companies I support.

There's an awful lot of cult mentality about vendors, it appears. ::shrug::
 

The Pol

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Having more business actually STAY in business leads to better competition. If everyone goes out of business except one, where is the incentive for that business to offer good prices or service?

There are many high-quality brew suppliers. Regardless of the bitching that goes on here. Forrest is good, based on my experiences. So is Northern Brewer. Some of Forrest's stuff is cheaper. Some of NB's stuff is cheaper. I've gotten good service from both. It's in my best interest, imo, for them both to stay in business.

As for regularly getting screwed, I wouldn't support them either. Where did I say that I would? My PERSONAL experience with more beer has been positive. They are one of the companies I support.

There's an awful lot of cult mentality about vendors, it appears. ::shrug::
Well, if a business is losing business becuase it is not keeping pace, they are forced to improve. When they improve, others have to improve to stay alive. That is the free market, capitalism... it breeds better service and innovation. Giving to everyone equally takes away all incentives, that is socialism. The INCENTIVE is staying alive, most businesses would rather improve than die, thusly the incentive IS survival and the threat of dying IS the incentive.

Products and services are only bettered through competition and the need to survive, spreading the wealth evenly totally eliminates competition, because no one is competing, are they??

I would liken it to when I worked in a union shop. All of the machinists were paid the same rate, no matter how good or bad they were at thier jobs. If you had $10,000 of rework per week, you were paid the same as the guy that went the extra mile and had $0. There was no incentive to go above and beyond. Some of the dirtbags should have been making $10 an hour while the others earned a liveable wage based on performance. Then the dirtbags would have had in incentive to do better. Just my .02
 

Livendadream

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I did not read this entire tread. I just wanted to say I have never had a problem with B3, although they do have a lot of out of stocks. I can say though Austin homebrew's customer service is outstanding. I wish more companies could be like AHBS and treat the customer as if they were a "valued customer". J
 

Austinhomebrew

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Having more business actually STAY in business leads to better competition. If everyone goes out of business except one, where is the incentive for that business to offer good prices or service?

There are many high-quality brew suppliers. Regardless of the bitching that goes on here. Forrest is good, based on my experiences. So is Northern Brewer. Some of Forrest's stuff is cheaper. Some of NB's stuff is cheaper. I've gotten good service from both. It's in my best interest, imo, for them both to stay in business.

As for regularly getting screwed, I wouldn't support them either. Where did I say that I would? My PERSONAL experience with more beer has been positive. They are one of the companies I support.

There's an awful lot of cult mentality about vendors, it appears. ::shrug::
DO you mean forrest'sstuff.com or www.austinhomebrew.com?
 

McKBrew

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It's interesting to note that out of all the major online homebrew vendors out there, and the size of www.homebrewtalk.com that more of the big names aren't here as vendors.
 

The Pol

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Thanks for saying this.
It just makes sense... man if I can stay in business because dollars are spready equally, I will never innovate or improve, why would I?

Now if I am not going to be able to make payroll, or cover my mortgage... becuase I suck and everyone else rules, I am most certainly going to improve.

Not everyone is equal, not everyone SHOULD survive... but in the end, the ones that do survive will be excellent, becuase they have to be.
 

dasein668

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Well, if a business is losing business becuase it is not keeping pace, they are forced to improve. When they improve, others have to improve to stay alive. That is the free market, capitalism... it breeds better service and innovation. Giving to everyone equally takes away all incentives, that is socialism. The INCENTIVE is staying alive, most businesses would rather improve than die, thusly the incentive IS survival and the threat of dying IS the incentive.

Products and services are only bettered through competition and the need to survive, spreading the wealth evenly totally eliminates competition, because no one is competing, are they??

I would liken it to when I worked in a union shop. All of the machinists were paid the same rate, no matter how good or bad they were at thier jobs. If you had $10,000 of rework per week, you were paid the same as the guy that went the extra mile and had $0. There was no incentive to go above and beyond. Some of the dirtbags should have been making $10 an hour while the others earned a liveable wage based on performance. Then the dirtbags would have had in incentive to do better. Just my .02
I didn't say I support companies that I think are crappy. Why is this hard to understand? I said that there are numerous companies that I think are GOOD QUALITY COMPANIES and I support them all.

If you don't want to, that's fine. But I disagree that it makes me stupid to do so.
 

dasein668

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Quote:
Originally Posted by The Pol
Well, if a business is losing business becuase it is not keeping pace, they are forced to improve. When they improve, others have to improve to stay alive. That is the free market, capitalism... it breeds better service and innovation.
Thanks for saying this.
__________________

Why is it so hard to understand? I'm not saying I support ****ty companies equally with good ones. I'm saying that I support several companies that I think ALL PROVIDE QUALITY PRODUCTS AND SERVICE. Having multiple companies that provide quality service is good for me as a consumer.

Let me reiterate: I don't support companies that I think suck.
 

The Pol

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I am fickle, I support myself. Not suppliers.
 

Scut_Monkey

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I think it would be appropriate for someone to involve recent doings of the banking or car industry into this thread. :rockin:
 

The Pol

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I think it would be appropriate for someone to involve recent doings of the banking or car industry into this thread. :rockin:
Oh no you dint....

Let me axe you sumpin... you serious? :confused:
 

ChshreCat

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Let me see what I can do to stir it up more...

Ya know you else doesn't shop at More Beer? Hmmmm???? HITLER! That's who! Adolf Hitler NEVER shopped at More Beer! You wanna be like HITLER?!?!?

:D
 

northernlad

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Let me see what I can do to stir it up more...

Ya know you else doesn't shop at More Beer? Hmmmm???? HITLER! That's who! Adolf Hitler NEVER shopped at More Beer! You wanna be like HITLER?!?!?

:D
Osama Bin Laden
 

Shooter

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I didn't say I support companies that I think are crappy. Why is this hard to understand? I said that there are numerous companies that I think are GOOD QUALITY COMPANIES and I support them all.
Just as a heads up, this is how I read your original post, but, then again, I don't look at every posting as an attack on my ideals or manhood. :mug:

You know who ELSE doesn't shop at More Beer, Mother Theresa. She NEVER shopped at more beer, you sayin' you wanna be like Mother T...oh, wait, nevermind! :p
 
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I didn't say I support companies that I think are crappy. Why is this hard to understand? I said that there are numerous companies that I think are GOOD QUALITY COMPANIES and I support them all.

If you don't want to, that's fine. But I disagree that it makes me stupid to do so.
Thanks for clarifying but you did say:

I do try to spread my dollars out among many vendors as I feel it's good to support competition.
And thank you Pol for helping with my point, and as much as I'd like to turn this into a political debate about capitalism v. whatever, I'll pass and just say to dasein668 - I hope I misunderstood your point, and that you'll spread your money around to companies that provide you with a good product and service.
 

remilard

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I don't know. I think morebeer is fine.

The thing is, every company pisses people off. This forum is a little warm towards Austin Homebrew Supply, which is fair since they are a supporter of the site. As others have pointed out, there are negative threads started about them and BMW and other popular vendors here but the fans jump in and kill them quick. Thats fine. I feel like rooting for the underdog though (which Morebeer is here but not on their own forum obviously or the Brewing Network forums).

I'm not morebeer fanboy. I do most of my ingredient and equipment shopping elsewhere.

I have said elsewhere here that I use them basically for specialty grains in 3-5 pound increments, dry yeast and a couple of other things. I end up with several orders a year that qualify for free shipping, they tend to have these things in stock, it works well for me. I never order something from them if I want it to brew the next week since I know the free shipping is a bit slow to me in the Midwest. I know what to expect so I am never disappointed.

I really wanted one of their counter pressure fillers, since I think it is a good designed and all stainless. I waited for a few months checking regularly and they never had it in stock so I went another direction. I understand the frustration with the out of stock issues, I do.

The bottom line is that the vast majority of local and online stores I have done business with are generally pretty good. I think we should all be more understanding.

If someone at Morebeer was truly unwilling to accept blame for a mistake and unwilling to reasonably address it, try talking to someone else. Homebrew shops aren't hiring Harvard MBAs to answer the phones, you are going to get a bad apple or two. I think any retail establishment would like reasonable feedback on the performance of their employees. I have had a single issue with Morebeer (flawed keg) and they were prompt and generous in fixing it.
 

Scut_Monkey

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Remilard,

You're review seems like it would be an average review of what I have heard of morebeer. I have never shopper there so I have no first hand knowledge. I simply like threads that start as something simple and spawn into majestic threads like this.

And Shooter,

I think it's pretty well established that Mother Teresa was an avid morebeer shopper. She was a strong homebrewer and she feed the needy with beer. I'm rather sure this is fact.
 

the_bird

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I don't know. I think morebeer is fine.

The thing is, every company pisses people off. This forum is a little warm towards Austin Homebrew Supply, which is fair since they are a supporter of the site. As others have pointed out, there are negative threads started about them and BMW and other popular vendors here but the fans jump in and kill them quick. Thats fine. I feel like rooting for the underdog though (which Morebeer is here but not on their own forum obviously or the Brewing Network forums).

I'm not morebeer fanboy. I do most of my ingredient and equipment shopping elsewhere.

I have said elsewhere here that I use them basically for specialty grains in 3-5 pound increments, dry yeast and a couple of other things. I end up with several orders a year that qualify for free shipping, they tend to have these things in stock, it works well for me. I never order something from them if I want it to brew the next week since I know the free shipping is a bit slow to me in the Midwest. I know what to expect so I am never disappointed.

I really wanted one of their counter pressure fillers, since I think it is a good designed and all stainless. I waited for a few months checking regularly and they never had it in stock so I went another direction. I understand the frustration with the out of stock issues, I do.

The bottom line is that the vast majority of local and online stores I have done business with are generally pretty good. I think we should all be more understanding.

If someone at Morebeer was truly unwilling to accept blame for a mistake and unwilling to reasonably address it, try talking to someone else. Homebrew shops aren't hiring Harvard MBAs to answer the phones, you are going to get a bad apple or two. I think any retail establishment would like reasonable feedback on the performance of their employees. I have had a single issue with Morebeer (flawed keg) and they were prompt and generous in fixing it.
One of the benefits of having been around this forum for three and a half years is that I have read a LOT of these types of posts. One individual's anecdotal experience is irrelevant, but I've seen enough different people relay their own anecdotes to make some conclusions.

There are a LOT of these complaints (and have been for years) about MoreBeer.

There are much, much fewer complaints (although, to be fair, some) about Austin Homebrew. Seems like a very high percentage of our membership shops at AHS, so it doesn't seem to be more than a marginal amount that has had complaints.

I don't think I've seen more than one or two complaints ever about Northern Brewer, or about MidWest.

So far, zero complaints that I've seen about Brewmaster's Warehouse (or Rebel Brewing, for that matter). Those guys are both pretty new, though.

I've been lucky as hell so far, I suppose. The majority of orders I've placed have been through NB, with nary a single issue or complaint. I've ordered from Forrest a couple of times, no problems, and now from Brewmasters' Warehouse without issue. I've deliberately avoided the first company listed, because there are a metric ****-ton of these threads complaining about their inventory weaknesses out there. Until it's fixed, why futz around? I've never seen their prices as really being cheaper.
 

remilard

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One of the benefits of having been around this forum for three and a half years is that I have read a LOT of these types of posts. One individual's anecdotal experience is irrelevant, but I've seen enough different people relay their own anecdotes to make some conclusions.

There are a LOT of these complaints (and have been for years) about MoreBeer.

There are much, much fewer complaints (although, to be fair, some) about Austin Homebrew. Seems like a very high percentage of our membership shops at AHS, so it doesn't seem to be more than a marginal amount that has had complaints.

I don't think I've seen more than one or two complaints ever about Northern Brewer, or about MidWest.

So far, zero complaints that I've seen about Brewmaster's Warehouse (or Rebel Brewing, for that matter). Those guys are both pretty new, though.

I've been lucky as hell so far, I suppose. The majority of orders I've placed have been through NB, with nary a single issue or complaint. I've ordered from Forrest a couple of times, no problems, and now from Brewmasters' Warehouse without issue. I've deliberately avoided the first company listed, because there are a metric ****-ton of these threads complaining about their inventory weaknesses out there. Until it's fixed, why futz around? I've never seen their prices as really being cheaper.
I think which stores are liked and which stores hated on a particular site is a function of the tone on that site and mob mentality. You don't have to spend much time here to understand that we don't like morebeer and we do like AHS and BMW. A lot of people will just go with the flow.

You could go to another home brewing forum, make a similar analysis as above, and come to a completely different conclusion.

Employees from morebeer do not post here (that I know of) while employees from AHS and BMW do.

Go to the brewing network forums, they love morebeer there. Does that have anything to do with the west coast bias and the fact that a couple of morebeer employees post there and morebeer sponsers the brewing network? I bet it does.
 

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