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My bad HBS experience

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Kephren

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I'll start by saying that I've been brewing for years and have countless batches under my belt. During this time, I have used one HBS - The Reno Homebrewer - and the owner is excellent. This weekend, I took a trip to Vegas to visit my brother. He wanted to learn how to brew, so we headed down to his local HBS.
I walked up to the owner and asked him for a beginner equipment kit. He asked me what I meant. I clarified. So he showed me a box (all sealed up) with nothing labeled on the outside and described to me what was in it. It was only $60 and included a glass carboy - score! I told him we'd take it... then the cross-selling starts. He told me we needed a capper and caps. It doesn't come with one? No, that's an extra $40!! Luckily, my brother has a capper. So we just had to buy the caps. He asked what kind of ingredient kit we would like. I told him something simple - just extract. How about a blonde ale? Sounds good. Luckily, it's also the cheapest. It doesn't come with the starter kit? No, that's an extra $30!! Hey bud, I didn't ask for the barleywine kit - just a simple ale. 6.6 lbs of extract and 2 oz. of hops. $30. Well, we needed ingredients, so we took it. How about a book? Of course.. it doesn't come with a book. No thanks. I'll teach him myself. He told me I didn't really need a book anyhow. The ingredient kit has instructions. Told him I didn't even need those, but thanks. I needed a couple of extra plastic buckets, too. $12 each :mad: So we get home and open up the ingredient kit. There are "instructions" but not really. It just lists all the ingredients and times next to them. Extract cans - 60 minutes, hops - 60 minutes, campden tablet - 15 minutes. Of course, I knew what this meant, but for someone that has never brewed before, it would mean a call to the HBS for clarification. They probably charge for advise. We didn't use the campden tablet. I've never even heard of those used in beer making.
Anyhow, the beer was bubbling away happily when I left on Monday and I wrote out instructions on what to do from here. I also let him know to deal with morebeer from now on as his HBS is a ripoff.
 

Shmohel

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bummer, good thing your bro had someone who knew what he was doing!

I am real glad I bought my first kit from Midwest Supplies. They had great instructions for me and my buddy accompanied with a video. All around I had a pleasant experience with them. If I didn't love going to wander around my local Homebrew store and play with all the grains (I go to Maryland Homebrew) I would comtinue with Midwest. I am sure I will still order stuff from them from time to time.
 

Toilet Rocker

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For a shop whose biz more than likely relies on repeated customer biz, he could have been a little more helpful. Mine has a huge display of the contents of the kit, but the register jockeys know zilch about the products.


C'mon, man. You have to expect to pay 30$...aren't hop socks like 10$ a pop? :rolleyes:
 

kkroger

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Too Bad about that experience I have only one HBS in my area and luckily there is one guy who works there. Very Helpful and reasonably priced Guess I got lucky!
 
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