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Kudos to Sam Adams

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gunhaus

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As some of you know a few days back we lost everything to a fire. It has been a trying time. But Sam Adams unwittingly provided a little ray of sunshine. When the O-Fests first hit the shelves this year I bought a sixer. Not my favorite, but the Wife and my oldest son love it. SO . . . Anyway, I opened my bottle and poured into a clean glass and was greeted with about 2 dozen dead fruit flies! Not cool. I sent a letter, explaining. I made no demands, no big complaints or belly aching - just a polite letter explaining. All 5 of the other bottles were fine. I expected to never hear anything.

Imagine my surprise today when a hand written letter of apology and a check arrived! What a pleasant thing! There are still companies that give a damn. Nice customer service and I will remember
 

bobeer

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That is pretty cool. It's always nice when people stand behind their products.

My heart goes out you and to all those who have been affected by the wildfires. I lived in Chico and Paradise for a summer back in 2006 and I was devastated when all that went up in flames. Can't imagine...
 

Rob2010SS

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That is awesome! Nice job, Sam Adams! Does make one wonder - how the hell did all those fruit flies get into the bottle? Did they get in the bottle before bottling? Were they in the tank they bottled from? Hmmm.... 🤔

Sorry to hear about your loss @gunhaus . Our thoughts and prayers are with you!
 

Steveruch

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That is pretty cool. It's always nice when people stand behind their products.

My heart goes out you and to all those who have been affected by the wildfires. I lived in Chico and Paradise for a summer back in 2006 and I was devastated when all that went up in flames. Can't imagine...
My wife's grandparents owned a home in Paradise for many years and she was living there when we met.
 
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