Hopstopper: Excellent Customer Service

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drayman86

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Dennis Collins and Innovative Homebrew Solutions should be congratulated for fine customer service and staying true to a guarantee.

The Hopstopper didn't work well with my flat bottom kettle, so Dennis promptly refunded my purchase price, INCLUDING original shipping costs AND return shipping cost.

The screen size was PERFECT for filtering pellet hops, but the Hopstopper design left too much wort in my flat-bottom kettle. This system design would be THE bomb for all you half-barrel system guys.

Bottom line: It's WONDERFUL to have a business stand behind their product, and refund EVERYTHING to a customer, INCLUDING shipping costs.:ban:

Thanks, Dennis, and best wishes to Innovative Homebrew Solutions.
 

weremichael

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Always great to hear about a company that cares about its customers. This doesn't effect me, since I too have a flat-bottom kettle; but, it has to be good news for those kettle folks.

-Michael
 
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