Wow! Impressive powerhouse unit, however: I not-so-humbly disagree with their design-governed choices in implementing the RIMS. It looks clear that they wanted to keep the overall height down and chose to stuff the RIMS in the space underneath but I don't like it: Gravity-fed input, temp sensor built in to base of element, output channeled directly to the pump. The scorch likely happened because the flow stopping...maybe the pump shut off, maybe a stuck mash..whatever: With the temp sensor in the middle of the element base and the significantly larger hot-zone across the top, by the time the temp rises enough inform the sensor, it's already scorched. Heat rises. With a vertical tube and a separate temp sensor mounted above the element at or ahead of the output, the higher temp is registered and element shut off significantly faster.
Can I save your picture to use as an example of why to mount RIMS tubes vertically? (It comes up on here from time to time)
Have you been able to clean it with any of the above suggestions yet, and/or; does it even make any difference?