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We apologize for the back but we've asked about 4 times for an order number and proof of the issue. Neither have been provided. We're trying to correct a wrong we've been accused of with no help from the customer. If the kettle is "wayyyyy" off would you please post a picture or email us...

Again if you can send (post, PM, Facebook, email, smoke signal) your order number so we can look into this issue it would be much appreciated on our end. We can't correct or improve anything if we don't know what the heck we're looking for. We looked for Jim and James orders from OH over the...

All the false bottoms and pickup tubes will be etched with the size going forward. The center pickup tube for the 15 and 20gal size is about .75". Hard for our packers to tell. That won't be an issue going forward. The sight glass tubes had a QC check done at the factory. The ones we checked...

This is the first time hearing about this. If you email us or give me an order number I can try and help. You haven't contacted us once. We've had to track down an issue on HBT and reached out to you and try to solve the issue. I don't know what more we can do.

Do you have an order number, name, email or something we can look up your order with? I'm assuming you purchased a pre-sale kettle. The pre-sale was advertised as a 1 month wait but you'd be first to receive the new kettles when we had them welded and ready to ship. Most of the kettles...

Thanks guys! We really are trying our best! There are about 30 new SKUs related to the new kettle right now and the only real issue is the faint sight glass etching. We will be taking care of that ASAP! We understand your frustration. Imagine as bad as you wanted to receive the kettle is as...

Hey guys! We are aware of some sight glasses being quite faint. We are working with our manufacturer and they will be working through the issue on their end. We are hoping to have new tubes cut by the end of January. We have made the decision to offer a free replacement for tubes with issues. If...

Our welding and many of the accessories (pickup tubes, false bottoms, sight glasses, etc) are made here as well. I think he was referring to the new Blichmann line.

The bottom is roughly 13" wide. We have used the Avantco IC3500 with good results.

Please shoot us an email and we can discuss. [email protected]

6" up at the 6.5 gallon mark.

Sorry about the poor experience! Most of the pre-orders have gone out. A few kettles with sight glasses are being delayed. However all pre-orders have first priority and will be shipped first. -Tim

The lid does hang from the kettle handles

The thermometer port wouldn't work as a whirlpool port as it's only a half coupler. However a large chuck of our business is doing custom orders. We'd be happy to help you out with that! Shoot Ben or I a message at [email protected]. -Tim

Hey guys! Sorry about some of the confusion. Right now we have all the new features listed under each kettle and it was specified that they were sold separately. We just changed the listings to show what is sold separately (specifically the false bottom and pick up tubes). The false bottom will...

A lot of great suggestions/info guys! We get a lot of these same questions. We'll need to start pointing people to this thread.

In regards to the triple bottom... In theory it sounds great. In real life it adds no benefit when brewing beer. If you asked all the Spike Brewing, Blichmann and Bayou classic owners I think they would tell you that their single layer kettles work just fine ;)