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I can deal with the waiting, I just can't deal with the "will be within three days" *plus* the "no response". IMO, if you don't have time to answer "where's my stuff", you shouldn't have accepted the order to begin with (and I simply don't believe you "don't have time". "Don't like to deal...

FWIW: In response to an urgent email message referencing this thread, Tom says: Dan, No excuses - we are a very small company and are buried. I'd love to hire a 4th person but every time I looked at the cost, hiring someone else would put us in the red. I've explained this several times...

Placed order 13 Jan; spoke to (presumably Tom) on Friday the 23rd, asking about status; the claim was that regulators were "on their way" and "it should ship Monday, Tuesday at the latest". It's Tuesday, and no email, and phone calls go to voicemail. I appreciate how hard it is to run a...