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Amarillo is pretty much impossible to find and we sold out of what we had in stock. Sorry, Ed

I can say that we have been known to have a really good crush for a long time and we have not changed a thing with the crush. If you notice a lot of intact husks from grains it is because we use a 3 roller mill that allows us to crush very finely without destroying the husk.

Sure thing send me a PM with your email address. Ed

Sent out an email today. :) Sorry for being so crappy at sending them out lately. Ed

It will be soon but still looking like end of March till the beginning of April.

The 225 could possibly be a little low for Pale Chocolate, but the 350L is way too high. I use pale chocolate in a lot of my recipes and if it was truly 350L then I would never make anything that is not pitch black. BSG also has Crisp Chocolate malt listed at 600L which would make it darker...

I agree there was one portion of your latest order that we did not do what we should have and that is proactively contact you about the additional delay. I have responded to your email you sent last night. I kind of wished you would have waited for a response prior writing your email as the...

Sorry but we have already presented our rhizome orders to our vendor. Ed

Yes we sell full sacks of grain all the time. Just add the full sack amount into your cart and we will take care of the rest. All of the base grains have the full sack weight listed in the product details. Thanks, Ed

Looks like it shipped out today. Based on my best guess for transit time it should be there on Thursday. Friday at the latest. Ed

Thanks a lot man. We have been working really hard, and are now caught up to where I want to be. We may have times when we just can not ship same day but next business day should not be a problem the vast majority of the time. Thanks, Ed

Although I agree that I dislike IE a lot, but the site should still work in IE. The webguys got this straightened out so if you have any other problems please let me know. Thanks, Ed

We have made some huge strides in getting the turn around time back in order. Still have a little ways to go before it is where I want it to be, but a vast improvement thanks to a lot of hard work by the guys in the shop. Thanks, Ed

We consider all the features brought up by our customers. I wish I could get all of them into the website, but that is certainly something we have considered. The charging policy is also something that will be fixed when the new website launches.

I am so glad to hear that you got taken care of. We have had some spotty results with our shipping notification email which basically means we do not know how to fix a problem that does but also does not exist. Some people have been emailing about not receiving the email while others do not...

I am very sorry if you do not feel the I care about individual customers. I will do anything I can to help anyone I can when it comes to brewing customer or not. If you have concerns please address them to me and I will take care of them to the best of my ability. I can not change what has...

Yes we sure have considered that, and in fact is a feature in our next version of our website. We are still in the process of a redesign so no new changes are being added to the current website. When the new site is finally done (been in development for over a year) you will not be allowed to...

We have cut off a good 3 days off of the wait time. By this time next week we should be back to our more usual turnaround time of next business day. We have also initiated some new policies so that word will go out ahead of time to let you know if we are delayed like this in the future...

I just want to apologize to everyone that is experiencing a delay. I know that we have been behind for a little bit. We are catching up as fast as we can. We have just been getting crushed by an onslaught of orders and customers in the store, which has made it difficult to maintain our...

I will take a look for you and see why it was left up.