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We pass through UPS rates. UPS changes the fuel surcharge each week, and it's based on market prices for fuel. So... if the price of fuel is going up, so are the UPS rates. FYI. I'm very glad you've noticed the improved service! We've been working very hard at that!

Glad this got handled by CS. Obviously, it's much better for us both if we get it right the first time. We do make mistakes, and we count all of our 'goofs' (both the ones we catch in internal QC and the ones that make it to the customer). Errors are less than 1%, but IMO errors should be less...

That grain crush is pretty bogus, Beerfly. We use Microbrew Series Barley Crushers, and although I thought people were well-trained, we clearly have some work to do. We're going to have a meeting about this, and we'll use your pics as a perfect example. We've trained our staff, and we have...