That's all understandable however the slow service and the lack of replies to inquiries should be clearly disclosed on the website. Kegkits.com deserves the reputation they've developed.
Not sure if this is the right place to post this or whether it will even be posted however people needed to be warned to stay away from this company.
I don't want to mention the company's name, just make sure to read their own online forum for customer's comments before ordering.:mug: