If a customer opens a Paypal dispute it is our practice to cease any additional contact with the customer until the dispute has been resolved by PayPal. Any additional information, for example an email, that PayPal is not privy to can lead to PayPal taking the wrong course of action.
PayPal...
Robert Scott the inventor of the GrowlTap here. To be honest I botched customer support for this customer. That is why I agreed to refund the purchase price for the product. I've attached an email that PayPal just sent to Ragamuffin and CC'd to me. Unfortunately there was confusion on their part...