Great Fermentations in Indianapolis:

I wanted to share a recent story I had with this LHBS. After work the wife and I drove up to the “Candy Store” aka Great Fermentations for some supplies. The owner Anita was working the floor that day and offered great advice, friendly chit-chat, and helped find all of our supplies and equipment. So far it has been like all of my past experiences with this establishment until I went to checkout. It appears they had a database problem with the computer systems so after a short delay Anita asked if we would like to take the supplies and settle up later after the system is back online. All she asked for was an e-mail address so she could e-mail me with the total so I would know what I owed.

I was taken back since she may have remembered seeing me in the past but did not know me personally. Granted my order was only a little over $200 she completely trusted me and apologized for the delay that it took to hand-write my purchased items down. Needless to say later that day the systems were back online and the account was settled but it left a lasting impression on the establishment and the people working it. I may be able to get items cheaper online and the drive maybe bothersome from time to time but they have my business from here on out. I highly recommend this place for fellow Indiana home brewers and figured I would pass the word.

I would have to say Home Brew brings out the best in people! Thank you Anita and the entire Great Fermentations staff…

 

Wow, that's very trusting of her! Very nice to know there are still some decent people out there, she definitely deserves business for having an attitude like that.