Originally Posted by dfohio
I don't understand what the argument is about. Forrest cannot possibly beat the price of wholesale; end of story. What he can do is offer excellent service and unique product offers. I think he does this well. A couple bucks more for homebrew shop advice and convenience is well worth it for a lot of customers. People develop loyalty because of these services.
Now these are reasonable points, which I largely agree with. Forrest obviously runs a good business, evidenced by the amount he does and the support he has from customers here.
I was an AHS customer until a couple years ago. I left in part because of the tone of Forrest's posts in threads like these - it just rubs me the wrong way*.
I got drawn into this thread simply to provide some straight answers on shipping charges from North Country (ironically, requested by Forrest). I was the second person to do that, after Reelale (his was $27 to North Carolina, BTW). Then, somehow I became afflicted with Internet Argument Disease:
I should have left it at this:
I can order a sack of any variety of Best Malz or Malteries Franco-Belges shipped to my house on an island off Massachusetts for $0.99/lb. And now I will drop it, and sincerely apologize for causing any drama at HBT.
* I realize, based on the support of others, that this is probably a problem with me not him -- my reading of his words must be different from others'