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Old 11-05-2008, 11:55 PM   #1
Oct 2008
Milwaukee, WI
Posts: 176

Hey fellas, long time reader, first time poster. Excellent information on here, so I figured I would catch some opinions on this one.

I decided recently to try a batch of Apfelvine, so I ordered an extra 6 gallon Better Bottle. It arrived today, but it looks to have been damaged during shipping. It's hard to describe, but it's almost like taking the bottom portion of a 20oz pop bottle and squeezing it in; it has around a one inch by 4 inch dent on the bottom. I was unable to get it out by sticking random objects in and batting it around. Anyways... my question is, should this be something worth dealing with the supplier/shipping company etc, or is there a chance that this dent will pop up with any pressure that builds up in the bottle? Anyone else have any experience with dents in their Better Bottle? Thanks for any feedback

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Old 11-06-2008, 12:07 AM   #2
bearkluttz's Avatar
Jul 2008
Franklinton, NC
Posts: 275
Liked 1 Times on 1 Posts

I managed to melt mine like a dummy. Check it out. I've had no problems so far so i guess its just how badly you want to pursue the matter. I for one would want to start off with a defect free product. Just my opinion.
"You can't drink all day if you don't start in the morning!" FC1(SW) Ruben Serrato

Primary: Polar Bear Pale Ale
Secondary: Red Haired Black Bear Stout
Apfelwein Carboy:
Apple/White Cranberry Hybrid
Bottled: EdWorts Apfelwein;RPA Red Panda Ale; Kodiak Brown

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Old 11-06-2008, 12:47 AM   #3
Doe Re Mi Beer
schweaty's Avatar
Sep 2008
Glass City
Posts: 1,808
Liked 45 Times on 20 Posts

Call the company you ordered it from and tell them you want a new one.

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Old 11-06-2008, 01:01 AM   #4
Mar 2007
Posts: 674
Liked 14 Times on 9 Posts

Edit: deleted

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Old 11-06-2008, 01:59 AM   #5
Sep 2007
Posts: 2,553
Liked 24 Times on 23 Posts

Yeah, send it back and get a new one.

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Old 11-06-2008, 02:05 AM   #6
Cpt_Kirks's Avatar
Sep 2008
Lakeland TN
Posts: 3,723
Liked 47 Times on 41 Posts

Was the box it came in damaged?

I agree with "send it back".

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Old 11-06-2008, 03:01 AM   #7
Oct 2008
Isla Vista, CA (Santa Barbara)
Posts: 142
Liked 2 Times on 2 Posts

Don't send it back immediately... tell them the situation and they may just send you a new one for free, and then you'd have two! A manufacturer probably wouldn't do that but a brew store might...

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Old 11-06-2008, 03:38 AM   #8
Austin_'s Avatar
Mar 2008
Nashville, TN
Posts: 822
Liked 10 Times on 10 Posts

Contact the people you ordered it from. I had the same problem one time. I ordered from Austin Homebrew Supply and Forrest fixed it right up. He sent me out a new one the next day. He explained to me that they have shipped thousands of them with only a couple ever having been damaged in shipping. He also explained that the box they ship it in is that size because to ship it in anything bigger would require an automatic 25 lbs shipping charge. I have yet to use the damaged one because I haven't had a need for it. It's still sitting in the closet in the original (damaged) box. I'm sure there will become a time, however, that it will be used somehow. My only concern would be that the dents might provide a hiding spot to a nasty bug or dirt, similar to scratches in plastic buckets.

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