Austing Homebrew Supply Sucks [er..Problem solved] - Home Brew Forums
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Old 10-13-2008, 11:42 AM   #1
pkmoose
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Sep 2008
Wall Township, NJ
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nothing to see here




 
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Old 10-13-2008, 11:50 AM   #2
brewt00l
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Dec 2006
Doylestown, PA
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Get your asbestos suit on...

IBTL!



 
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Old 10-13-2008, 11:55 AM   #3
brewjunky
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May 2008
Winnipeg
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I have heard a few unhappy people now with there service. I buy from Northern brewer or my LHBS and have never had an issue

 
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Old 10-13-2008, 12:14 PM   #4
jfrizzell
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Jun 2007
Iowa
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Nice post Mr. Moose. Care to elaborate on your issues or is that the problem...your issues?

 
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Old 10-13-2008, 12:22 PM   #5
elkdog
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May 2007
Chapel Hill, North Carolina
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Edited, because the op did. Still think AHS and Forrest are pretty great.
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Old 10-13-2008, 12:24 PM   #6

The OP went on a rant, and then self-moderated himself.

 
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Old 10-13-2008, 12:28 PM   #7
elkdog
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May 2007
Chapel Hill, North Carolina
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Ok, edited.
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Old 10-13-2008, 12:37 PM   #8
FishinDave07
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Oct 2007
South Florida
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If you have an issue to resolve with some one, why wouldn't you talk to them? Forrest from AHS is on HBT often and solves customer problems and answers questions. He also offers sales exclusively to HBT members.

Enough said.
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Old 10-13-2008, 01:33 PM   #9
Saccharomyces
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Jun 2008
Pflugerville, Texas
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There have been many threads about this subject.

Austin Homebrew has been having staffing issues for quite a while. They literally have more Internet business than they can handle. So, things sometimes get messed up. However they always make it right, but you need to take it up with them. Rants are unproductive.

I have had many experiences with consumer products various people rant about being *&@%, going on and on about how they will never buy brand X again because the widget died after six months. Instead of ranting I contact the manufacturer. In most cases, the products were replaced, at no cost to me, and in many cases even outside of warranty! One time, my cat chewed through my latop AC adapter. I contacted the manufacturer to inquire about buying a new cord, and they sent me a whole new unit at no cost to me!

Many companies have great customer service, but you do have to ASK them to fix things when they go wrong, not just rant!
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Old 10-13-2008, 01:42 PM   #10
Laughing_Gnome_Invisible
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Jan 2008
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Quote:
Originally Posted by Saccharomyces View Post
There have been many threads about this subject.

Austin Homebrew has been having staffing issues for quite a while. They literally have more Internet business than they can handle. So, things sometimes get messed up. However they always make it right, but you need to take it up with them. Rants are unproductive.

I have had many experiences with consumer products various people rant about being *&@%, going on and on about how they will never buy brand X again because the widget died after six months. Instead of ranting I contact the manufacturer. In most cases, the products were replaced, at no cost to me, and in many cases even outside of warranty! One time, my cat chewed through my latop AC adapter. I contacted the manufacturer to inquire about buying a new cord, and they sent me a whole new unit at no cost to me!

Many companies have great customer service, but you do have to ASK them to fix things when they go wrong, not just rant!
In this instance, from what I can remember of the OP, it was not an issue of bad service, as such. The ingredients he received were not what he was led to believe by the website. He was expecting 6 pounds of LME, but got 5 LME and 1 of corn something. It sounded like it was right for the recipe, but not quite as described on the site. No big deal really. Just a little honest confusion, and I'm guessing the website could have probably been more clear on the details of a perfectly normal recipe.

6 of one, half a dozen of the other.



 
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