Home Brew Forums > Home Brewing Beer > General Beer Discussion > Austing Homebrew Supply Sucks [er..Problem solved]
Reply
 
Thread Tools
Old 10-13-2008, 11:42 AM   #1
pkmoose
Feedback Score: 0 reviews
Recipes 
 
Join Date: Sep 2008
Location: Wall Township, NJ
Posts: 10
Default Austing Homebrew Supply Sucks [er..Problem solved]

nothing to see here



pkmoose is offline
 
Reply With Quote
Old 10-13-2008, 11:50 AM   #2
brewt00l
Feedback Score: 0 reviews
Recipes 
 
Join Date: Dec 2006
Location: Doylestown, PA
Posts: 3,739
Liked 11 Times on 11 Posts
Likes Given: 2

Default

Get your asbestos suit on...

IBTL!


brewt00l is offline
 
Reply With Quote
Old 10-13-2008, 11:55 AM   #3
brewjunky
Feedback Score: 0 reviews
Recipes 
 
Join Date: May 2008
Location: Winnipeg
Posts: 379
Liked 3 Times on 3 Posts
Likes Given: 1

Default

I have heard a few unhappy people now with there service. I buy from Northern brewer or my LHBS and have never had an issue
brewjunky is offline
 
Reply With Quote
Old 10-13-2008, 12:14 PM   #4
jfrizzell
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jun 2007
Location: Iowa
Posts: 691
Liked 11 Times on 10 Posts
Likes Given: 4

Default

Nice post Mr. Moose. Care to elaborate on your issues or is that the problem...your issues?
jfrizzell is offline
 
Reply With Quote
Old 10-13-2008, 12:22 PM   #5
elkdog
Feedback Score: 0 reviews
Recipes 
 
Join Date: May 2007
Location: Chapel Hill, North Carolina
Posts: 1,083
Liked 6 Times on 6 Posts
Likes Given: 3

Default

Edited, because the op did. Still think AHS and Forrest are pretty great.
__________________
Revolving Door Brewery

elkdog is offline
 
Reply With Quote
Old 10-13-2008, 12:24 PM   #6
flyangler18
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jun 2008
Location: Hanover, PA
Posts: 5,679
Liked 35 Times on 31 Posts
Likes Given: 5

Default

The OP went on a rant, and then self-moderated himself.
flyangler18 is offline
 
Reply With Quote
Old 10-13-2008, 12:28 PM   #7
elkdog
Feedback Score: 0 reviews
Recipes 
 
Join Date: May 2007
Location: Chapel Hill, North Carolina
Posts: 1,083
Liked 6 Times on 6 Posts
Likes Given: 3

Default

Ok, edited.
__________________
Revolving Door Brewery
elkdog is offline
 
Reply With Quote
Old 10-13-2008, 12:37 PM   #8
FishinDave07
Feedback Score: 0 reviews
Recipes 
 
Join Date: Oct 2007
Location: South Florida
Posts: 1,360
Liked 2 Times on 2 Posts

Default

If you have an issue to resolve with some one, why wouldn't you talk to them? Forrest from AHS is on HBT often and solves customer problems and answers questions. He also offers sales exclusively to HBT members.

Enough said.
__________________
Primary: Nothing
Secondary: DFH Punkin Ale
Bottled/Conditioning: Cigar City Jai Alai IPA Clone, Apple Jack 1.0, Apple Jack 2.0
Drinking: Yakima Blonde (Imperialized), Banana Wheat, Russian Imperial Stout, and anything i can get my hands on
On Deck: Watermelon Wheat, Red Panda Ale, Gluten Free Brown Ale, Mojito IPA, Smoked Pepper Stout
FishinDave07 is offline
 
Reply With Quote
Old 10-13-2008, 01:33 PM   #9
Saccharomyces
Be good to your yeast...
HBT_LIFETIMESUPPORTER.png
Feedback Score: 0 reviews
 
Saccharomyces's Avatar
Recipes 
 
Join Date: Jun 2008
Location: Pflugerville, Texas
Posts: 5,444
Liked 99 Times on 57 Posts
Likes Given: 3

Default

There have been many threads about this subject.

Austin Homebrew has been having staffing issues for quite a while. They literally have more Internet business than they can handle. So, things sometimes get messed up. However they always make it right, but you need to take it up with them. Rants are unproductive.

I have had many experiences with consumer products various people rant about being *&@%, going on and on about how they will never buy brand X again because the widget died after six months. Instead of ranting I contact the manufacturer. In most cases, the products were replaced, at no cost to me, and in many cases even outside of warranty! One time, my cat chewed through my latop AC adapter. I contacted the manufacturer to inquire about buying a new cord, and they sent me a whole new unit at no cost to me!

Many companies have great customer service, but you do have to ASK them to fix things when they go wrong, not just rant!
__________________
[How to Calculate Mash Efficiency | Do I Need a Yeast Starter? | My Ghetto Fermentation Chamber | Twitter | 6 Gal. HDPE Fermenters | Slanting Yeast | No Sparge Brewing]

Quote:
Originally Posted by Soperbrew
big brother only monitors facebook and untappd
Saccharomyces is offline
 
Reply With Quote
Old 10-13-2008, 01:42 PM   #10
Laughing_Gnome_Invisible
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
Laughing_Gnome_Invisible's Avatar
Recipes 
 
Join Date: Jan 2008
Posts: 12,321
Liked 683 Times on 504 Posts
Likes Given: 135

Default

Quote:
Originally Posted by Saccharomyces View Post
There have been many threads about this subject.

Austin Homebrew has been having staffing issues for quite a while. They literally have more Internet business than they can handle. So, things sometimes get messed up. However they always make it right, but you need to take it up with them. Rants are unproductive.

I have had many experiences with consumer products various people rant about being *&@%, going on and on about how they will never buy brand X again because the widget died after six months. Instead of ranting I contact the manufacturer. In most cases, the products were replaced, at no cost to me, and in many cases even outside of warranty! One time, my cat chewed through my latop AC adapter. I contacted the manufacturer to inquire about buying a new cord, and they sent me a whole new unit at no cost to me!

Many companies have great customer service, but you do have to ASK them to fix things when they go wrong, not just rant!
In this instance, from what I can remember of the OP, it was not an issue of bad service, as such. The ingredients he received were not what he was led to believe by the website. He was expecting 6 pounds of LME, but got 5 LME and 1 of corn something. It sounded like it was right for the recipe, but not quite as described on the site. No big deal really. Just a little honest confusion, and I'm guessing the website could have probably been more clear on the details of a perfectly normal recipe.

6 of one, half a dozen of the other.


Laughing_Gnome_Invisible is offline
 
Reply With Quote
Reply


Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
I think I solved my racking problem mparmer Beginners Beer Brewing Forum 16 10-07-2009 07:32 AM
Solved my head retention problem BillTheSlink Beginners Beer Brewing Forum 4 08-28-2009 04:20 AM
Slow fermentation problem solved rohanski Extract Brewing 1 10-17-2006 10:53 PM
Airlock problem finally solved greg75 Beginners Beer Brewing Forum 7 09-08-2006 12:03 PM


Forum Jump

Newest Threads

LATEST SPONSOR DEALS