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Old 09-10-2008, 12:55 AM   #1
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I received three kegs from Midwest today. They advertise their reconditioned kegs as:

Quote:
Originally Posted by Midwest Supplies
5 Gallon Ball Lock Reconditioned Cornelius Keg: These kegs have been cleaned with a caustic soda rinse. These kegs have been pressure tested and rings replaced before leaving our store. 25" Tall x 8" diameter - 26" tall with the disconnects. Note: Caustic cleaner does have a sweet smell to it - similar to sprite or 7 up. The insides of these kegs are in great shape, but you may need to give the outside a little love.
When I pulled the dip tubes, none of the o-rings appear to have been replaced. For example:



Yes, that o-ring is actually torn. The post o-rings look replaced, but at least one has a chunk missing:



So what do you think? Am I wrong to expect new o-rings? I was hoping to use these this week/weekend and now I have to find replacement o-rings somewhere. My LHBS is 45+ minutes away and useless as...well, you get the idea.

-Joe
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Old 09-10-2008, 01:13 AM   #2
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call midwest, if they don't offer to send you free ones, buy them at mcmaster. abuot $20 for a long-time supply and they'll show up the next day (most places)

B
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Old 09-10-2008, 01:41 AM   #3
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I just got 3 kegs from midwest and the o-rings were perfect. The kegs were even pressurized upon arrival (likely due to elevation change).

I would contact them and show them the pictures you posted. They should give you a full set of o-rings for that.
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Old 09-10-2008, 01:48 AM   #4
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Take those dip tubes to Lowe's You can buy o-rings there for pennies.

 
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Old 09-10-2008, 02:19 AM   #5
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Quote:
Originally Posted by BierMuncher View Post
Take those dip tubes to Lowe's You can buy o-rings there for pennies.
That's not the point. The point is I was led to believe the kegs I purchased would have new o-rings on them and they don't. I don't appreciate that.

Maybe I'm getting cranky in my old age, but when I pay money for something, I expect to get what I'm told I'm going to get. Yeah, new o-rings are pennies, but what about my time and gas to drive the 25 minutes each way to Lowe's? I would have been just as happy paying a couple dollars extra somewhere else to get properly reconditioned kegs.

Either way, I've sent them an email about it. I'll let y'all know what they say.

-Joe
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Old 09-10-2008, 02:26 AM   #6
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Sorry BM, I realize you were responding to the "now I have to find o-rings" part of my post.

As I said, I'm pretty cranky. I was in a crap mood before the kegs came in and finding busted up o-rings didn't help much.

-Joe
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Old 09-10-2008, 02:37 AM   #7
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Midwest is pretty much my exclusive online store. One time they sent me a galon jug that had broken during shipping. I called them up and 2 days later they send me a brand new one. I have alos bought two kegs and a co2 tank from them and all of them were fine...after i tightened some screws tighter.
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Old 09-10-2008, 12:55 PM   #8
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Call them. My wife bought my whole keg set-up from them. When it arrived, the low-side gauge on the reg assembly was damaged. They sent an entire new regulator assembly express delivery so I could have it hooked up by the weekend. Good guys.

-Todd

 
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Old 09-10-2008, 03:11 PM   #9
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If it was advertised as reconditioned, I would bitch about it and have them send O-ring kits. To me reconditioned means, cleaned of syrup residue, replace orings, verify working poppets and pressure relief seals, and check that they hold pressure.
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Old 09-12-2008, 02:28 AM   #10
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Received an email reply from Midwest today.

They apologized, explaining they were behind in their keg rebuilds and had hired some new help who apparently dropped the ball.

They thanked me for the head's up on the QC and are sending me 3 sets of o-rings.

That's the kind of response to a customer issue that builds loyal customers.

-Joe
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