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Old 09-05-2008, 05:11 PM   #11
blacklab
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I'm sure it was Washington Mutual!

No matter how lame they are...swearing at customer service people, waiters, in public, around children, etc., makes you sound like an idiot.

 
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Old 09-05-2008, 05:20 PM   #12
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Haw haw. Sorry had to laugh because it made me think of something. We went to Niagara Falls (Canadian side) recently, so before we left I called my CC co and told them where I was heading (you know so my card would still work). So this guy (no offense to Asians here) could barely speak English. Yes I know you guys have had this happen...but that's merely part of the issue. So the convo went kinda like this:

Mr Ping:"What is numbah on cahd?"
Me:I tell him the number.
(Pause)
Mr Ping:"Sorry wrong numbah, read again numbah on cahd"
Me: (slightly agitated) reads number
(Pause)
Mr Ping:"Nope. Sorry wrong numbah, not you numbah"
Mr Ping:"That old numbah"
Me: "huh? I used that card today what are you talking about?"
Mr Ping:"Is this new cahd or old cahd?"
Me:"What new card? Are you saying that you sent me a new card?"
Me:"Is the card activated?" (now I am getting worried if someone intercepted my new card which I didn't get)
Mr Ping:"yes is correct"
Me:"What is correct? That you sent a new card or that the card is activated?"
Mr Ping:"yes is correct"
Me: (highly agitated now) "What card number do you have there? I didn't get a new card, so are you saying the new card is activated???"
Mr Ping:"one momen please"
(pause)
Mr Ping:"ok, please what is numbah on cahd?"
(pause)
Me:"I am really confused. What are you saying?"
Mr Ping:"Is ok, cahd is ok. Is that everyting?"
Me:"You mean there is no new card?"
Mr Ping:"Is ok, everything ok"
Me:"I can use my card in Canada"
Mr Ping:"yes ok, anyting else?"
Me:"No thanks, bye"

true story
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Old 09-05-2008, 05:30 PM   #13
Bobby_M
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Is it a curse word? Yes. Sh!t, PIss, Fvck, Cvnt, C0cksvcker, M0therfvcker, and T!ts are.
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Old 09-05-2008, 05:59 PM   #14
Chriso
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Quit playing guess-the-bank, cuz he's Canadian... American banks are few and far between up there. Knowing Ontario, It's probably either RBC or TD, but could always be one of the little guys.

j, you up on the Mountain, or in Downtown? The Hammer's a cool city, I just wish the summer I hung out there would've been cooler. Stupid 100+F degree days, with the humidity comin' off the lake.

And yeah. Don't swear to customer service reps unless they really, truly give you some 'tude. Put yourself in their shoes - it SUCKS answering those phones all day.
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Old 09-05-2008, 06:07 PM   #15
the_bird
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Honestly?

I'd probably be more pissed off if they DIDN'T give me a hassle. Account number's a pretty basic piece of information, I would be ripped if they didn't require that basic piece of information before helping someone into my account.
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Old 09-05-2008, 06:13 PM   #16
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Quote:
Originally Posted by jezter6 View Post
Ok - you called a bank, and they asked you for the ONE piece of information that links you the person to their system.

It's like calling the IRS and complaining because they want your SSN...

He asked for the #1 thing that identifies you to their system. I just happen to keep my bank # on me in case I'm ever asked for this information so that I don't assault a poor $6.60 an hour phone monkey.
Actually I provided them with my Bank Card Number which covers all of my accounts. I must be delusional because I would never call saying "am I going to have to go through all this **** next time" an assault.

 
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Old 09-05-2008, 06:14 PM   #17
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I tend to ask suck-@$$ attitude having customer service agents if I ran over their 3 week old puppy that particular morning.
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Old 09-05-2008, 06:19 PM   #18
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Quote:
Originally Posted by Chriso View Post
Quit playing guess-the-bank, cuz he's Canadian... American banks are few and far between up there. Knowing Ontario, It's probably either RBC or TD, but could always be one of the little guys.

j, you up on the Mountain, or in Downtown? The Hammer's a cool city, I just wish the summer I hung out there would've been cooler. Stupid 100+F degree days, with the humidity comin' off the lake.

And yeah. Don't swear to customer service reps unless they really, truly give you some 'tude. Put yourself in their shoes - it SUCKS answering those phones all day.
I'm up on the kinda mountain. it is RBC.... If this guy thinks sh1t is bad he should try working for bell.

 
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Old 09-05-2008, 06:34 PM   #19
jezter6
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Quote:
Originally Posted by jspence1 View Post
Actually I provided them with my Bank Card Number which covers all of my accounts. I must be delusional because I would never call saying "am I going to have to go through all this **** next time" an assault.
Your bank card number is EASILY captured by any idiot who's ever scanned your card at a store or restaurant. That number is TOO public to allow direct access to your password and personal banking information.

You want anyone who's ever seen your card to get that kind of access? I don't.
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Old 09-05-2008, 06:39 PM   #20
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I did phone tech support for a cable company for a while (which has to rank up with the worst jobs ever). My line was drawn on if the language was directed at me or not. Basically, you can say s*** all you want, but when you CALL me s*** I'll hang up the phone. And, actually, most of the irate callers seemed to accept that when I laid it down for them. I really only had to flat hang up on one customer and that was the guy that called me a nazi because I told him he wouldn't be able to send a 3 gigabyte attachment in an email.

 
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