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Old 04-03-2008, 01:15 AM   #1
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Default Mail Order Frustration

So here it is, April 2nd, and I still have no word from Midwest Supplies about my rhizomes that I pre-ordered on Feb 27th. It seems everyone else has received theirs, or has at least been notified that they've been shipped.

On top of that, I ordered my first batch of kegs and related equipment off of Tom Hargrave's ebay store, which promised 2-3 days for an order to be sent, and 5-6 days for arrival. That was almost two weeks ago, and again, no notification of anything being sent.

Is anyone else having problems like this?


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Old 04-03-2008, 02:15 AM   #2
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GO WITH REPUTABLE SELLERS.

No one on here talks about Midwest being good, hint hint. So don't order from them if the users here always complain about them too. Search the forums, check around, do your homework.

Hargrave must just employ himself and a one legged dog to do the shipping on those auctions. Plus he lists items that he does not physically have and then says he can ship immediately. He just puts up a front to get bids and then falls back on volume sales to mask all the negatives he gets for taking three weeks to ship stuff.

Stick with Austin Homebrew Supply, great place if you don't have local HBS.

Research, research, research.


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Old 04-03-2008, 02:41 AM   #3
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I've never had a problem with Midwest. They usually ship here to middle Illinois in 2-3 days, and I haven't had a problem with quality. I also haven't ordered rhizomes, so about that, I am unable to comment.
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Old 04-03-2008, 03:30 AM   #4
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Midwest is great, never had a problem with them. Did you try giving them a call?
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Old 04-03-2008, 03:50 AM   #5
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Quote:
Originally Posted by BrewFrick
GO WITH REPUTABLE SELLERS.

No one on here talks about Midwest being good, hint hint. So don't order from them if the users here always complain about them too. Search the forums, check around, do your homework.
Stick with Austin Homebrew Supply, great place if you don't have local HBS.
I've had nothing but EXCELLENT service from Midwest. (hint, hint!) I don't see a lot of complaints about them around here, in fact I'm not sure I've seen any. They are in every way, a reputable seller.

I'd suggest buying rhizomes from actual hop growers, not from mainstream HBS mail order shops, who are merely acting as middlemen.
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Old 04-03-2008, 04:48 AM   #6
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Yeah man...what's with the Midwest bashing?? I've had nothing but great service from them. Even being a difficult customer on a few orders (changing the order several times, changing ship to addresses, etc) they've been nothing but helpful. I think you need to do the research BrewFrick.
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Old 04-03-2008, 11:25 AM   #7
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I have the same problem with Tom Hargrave. I ordered quite a while ago and haven't gotten my stuff yet. I sent him another email on Monday morning, but didn't get an answer (not that I honestly expected one). If I don't get an email tonight I will call... I originally needed the stuff by this weekend but I guess that's not gonna happen.
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Old 04-03-2008, 11:48 AM   #8
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You know I had nothing but trouble when I was ordering wives this way
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Old 04-03-2008, 11:53 AM   #9
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[QUOTE][/I've had nothing but EXCELLENT service from Midwest.QUOTE]
I use midwest all the time, and they are great.
Tom Hargrave, $^cks
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Old 04-03-2008, 12:02 PM   #10
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I've had both good and bad experiences with Tom.


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