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Old 02-09-2006, 04:22 PM   #1
Aug 2005
Ohio, USA
Posts: 66

Recentley, well I guess not too recently (early december), I decided to start kegging. Being it December I also decided to let everyone know about it and hope for the best come Christmas (nothing like brewing equip from friends and family). Well I searched for some good deals and dropped the appropriate hints. I found a keg at homebrewing.org (Adventures in Homebrewing) for $13, poppets and o-rings for $8 and dropped a giant hint to my girlfriend. Then dropped a hint to my dad that I was in need of a CO2 regulator.
I received both the keg et al for Christmas and have had nothing but trouble since.

The Regulator

The CO2 regulator was a flow not psi regulator so I had to return that. No big deal because they also carried a psi regulator. I'm a busy guy, I go to school (electrical engineering) from 9:30-4:00 then directly to work from 4:30 to midnight, rinse repeat. I dont have much free time and the company the regulator is from is only open on weekdays. So after a few weeks I finally find some time to take it back. I go into the store and try to find the psi regulator, but to no avail. I ask for help and the associate point me to the wrong product. I again explain what I need and he said that they dont carry anything like it all. When I tell them that I saw it on their website and have the item number, the guy gets an attitude and basically says that its a product that must only be available online and that I will need to go home and order it online. The guy never apologized once. They should have been able to order it in store for delivery for me, but thats fine, I will just order it else where.

I ended up ordering the Classic 2 product regulator from MicroMatic. The day after placing the order I received 2 confirmations (both different orders). I started thinking, great... another problem. So I emailed MicroMatic and explained what happened. They replied with a nice email that started off with "Please accept our apologies"... finally some manners and commen customer courtesy!!! They also said that they were testing the ordering system and that the test was supposed to be invisible to their customers and assured my that the second one is not going to processed or billed, they then apologized again. It was sent out once they opened (I ordered it late night) and is currently in transit with a 2 day delivery time.

The Keg

The keg was from Adventures in Homebrewing (homebrewing.org). The keg itself was fine, exactly what I expected from a used keg. The o-ring set was fine also. However, the poppets are a whole different story.
I received a Firestone Challenger VI keg that included new poppets however received poppets for a Cornelius.
I called and explained the issue and was sent replacement poppets for the Firestone Challenger. I attempted to install the poppet but it didnt fit... it simply would not seal.
When searching other supplier sites they recognized the difference between the two poppets and I noted pictures that matched mine.
I called back and explained the mix up, but was informed that the poppets for the Challenger would work in the Challenger VI and that there was only one type for the Challenger series and that possibly the posts were changed or something of that nature.
I emailed side and top profile pictures (below) of the poppets to help clear up the issue and received a response stating that the pictures dont help because they cant tell the size and that I will need to send all of my poppets.
I wonder how it is not possible to tell the size when poppets of known size are right next to it. Now mind you, I had already racked my cider into the keg already and really dont want to let it sit open for a week while I wait for the correct poppets.
I have decided F-it. This is too much hassle for $2 parts... I will go elsewhere and keep the extra poppets (that way if this happens again I will already have 2 types).

Hoses, Connections, and etc.
I ordered from Homebrew Adventures (www.homebrewadventures.com) and received promptly with no problem.

C02 Tank
Brand new filled from a local shop and at a price the online competitors couldnt touch!

All in all, I need a nice cold draft cider... however cant get my own yet . In retrospect I would have rather got the 3 keg setup from Alternative Beverage (ebrew.com) as it would have saved time and headache, however, I didnt know about it at the time.

homebrewadventures.com & micromatic.com

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Old 02-09-2006, 06:06 PM   #2
Chairman Cheyco
Chairman Cheyco's Avatar
Dec 2005
Posts: 3,246
Liked 12 Times on 12 Posts

What was the name of the store that screwed you around on the regulator so's we can takes all 'ar bidnees elsewhere?
Once the wind has been broken, it cannot be fixed.

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Old 02-09-2006, 11:47 PM   #3
Tony's Avatar
Feb 2005
Saugus, MA
Posts: 916
Liked 2 Times on 2 Posts

Sorry you had troubles with your order. Sucks for sure.

Myself, Ive had nothing but good luck from all my orders from Adventures In Homebrewing. Even when something wasnt available, I received a call to from customer service and they quickly helped me.

I guess everyone can have a bad experience.

As far as Micromatic... great shipping, excellent products, just plain great. Definately a great supplier.
Up Next: Cherry Chocolate Rye
Up Next: Gold Nugget IPA
On Tap:Pawtucket Patriot
Dead Soldier:Hop Rod Rye Stout
Dead Soldier: Imperial Hell Fire Ale

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Old 02-11-2006, 04:27 AM   #4
Feb 2006
Posts: 3

I also have had decent luck with AIHB. Except for the shut off valves that when I ordered them the web site said $0.00. So I said what the heck I will take 3. Well they shipped them with the rest of my stuff, tubing, co2 cylinder ect. The packing slip even said $0.00. I told my wife I should have gotten a hundred of em. Well 2 days later I get a letter, appologizing for the web site error with my credit card receipt for the wholesale price of like $5 ea for the 3 regulators. Oh well, you can't get something for nothing. At least they sent a nice letter and appologized. I know I have made at least ONE mistake in my life. I suppose I can allow other to make one as well.....

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Old 02-14-2006, 03:33 AM   #5
Jan 2006
Hampton Roads, Virginia
Posts: 22

Man...Sorry to hear of your misadventures, what a run around! I hope everything works out for you.
I purchased the 3 keg system you mentioned from ebrew last month. I was extremely impressed, for $165 I got the 3 kegs, the aluminum CO2 bottle, the dual gauge regulator, both hose set-ups, and 3 sets of seals/gaskets. The shipping was super fast, and it even came with instructions for cleaning and kegging.
I would highly recommend ebrew to anyone who's thinking about kegging, their kits have everything you need to start kegging your brew.
I'll be kegging my first batch in a couple of days, I'm giving my IPA a little more time in secondary to clear out a bit.
Up Next: Red Ale
Kegged: Stoudt's IPA Clone
Bottled: Sweet Porter Ale

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