BYO customer service problems - Page 2 - Home Brew Forums
Register Now For Free!

Home Brew Forums > Home Brewing Community > General Chit Chat > BYO customer service problems

Thread Tools
Old 12-06-2007, 12:44 AM   #11
Germey's Avatar
Sep 2007
Rancho Bernardo, CA
Posts: 699
Liked 3 Times on 3 Posts

Well, I either started this thread too early, or it was a good idea to do so.

I just got an e-mail saying that they are sending the issue.


Reply With Quote
Old 12-06-2007, 12:49 AM   #12
boo boo
Jun 2005
Hearts's Delight, Newfoundland
Posts: 4,165
Liked 36 Times on 31 Posts

I have always gotten good service from the folks at BYO.
How do you BBQ an elephant....first you get your elephant....

Reply With Quote
Old 12-06-2007, 12:57 AM   #13

I had a similar problem. I sent a check to them. They never cashed it, then they canceled my sub. I had to talk to somebody over the phone. I paid w/ a credit card on the spot. After that all is good.... except for the continuous notices to renew the subscription.
Success is getting what you want. Happiness is wanting what you get. - Dale Carnegie

On Tap; Special Export, Spring SmaSH Summit, House Amber.

BS Nano-Brewery

|Myeast 50327|Easy Hop Oast|Smoked Homebrew|

Reply With Quote
Old 12-06-2007, 01:35 AM   #14
adx's Avatar
Mar 2007
Scaggsville, MD
Posts: 925
Liked 15 Times on 4 Posts

I've signed up twice online and have never received and issue. I've since given up.

Reply With Quote
Old 12-06-2007, 04:03 AM   #15
mr x
May 2007
Mainly Halifax
Posts: 1,576
Liked 4 Times on 4 Posts

Originally Posted by Germey
Mr.X, I've never seen a "no thanks" option on the first invoice (they are, of course, really hoping you'll subscribe). If you don't want it, you just take a pen and write "cancel" across the whole thing and mail it back instead of payment. I've done it before and it works.
I guess I could do that, but they have already sent me two copies after the free one before I saw an invoice. I sorta feel like I'm ripping them off cancelling now. When I filled out the original free copy form, I was under the impression that I would get an invoice before a second issue arrived. I'll probably just pay for the full year now, but it doesn't give me a good feeling about them in the future.
This place really went to hell. Follow the OF standard stout. Bye.

Reply With Quote
Thread Tools

Similar Threads
Thread Thread Starter Forum Replies Last Post
More Beer Customer Service Reverend JC General Beer Discussion 39 04-22-2011 07:05 AM
Munton's Customer Service frostyone General Beer Discussion 2 09-17-2009 06:52 PM
Really bad customer service. Bernie Brewer General Chit Chat 7 03-29-2009 09:08 PM
Cooper's customer service Stratotankard Equipment/Sanitation 1 08-04-2008 11:45 PM

Forum Jump