Home Brew Forums > Home Brewing Community > General Chit Chat > BYO customer service problems
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Old 12-06-2007, 12:44 AM   #11
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Well, I either started this thread too early, or it was a good idea to do so.

I just got an e-mail saying that they are sending the issue.


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Old 12-06-2007, 12:49 AM   #12
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I have always gotten good service from the folks at BYO.

How do you BBQ an elephant....first you get your elephant....
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Old 12-06-2007, 12:57 AM   #13
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I had a similar problem. I sent a check to them. They never cashed it, then they canceled my sub. I had to talk to somebody over the phone. I paid w/ a credit card on the spot. After that all is good.... except for the continuous notices to renew the subscription.
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Old 12-06-2007, 01:35 AM   #14
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I've signed up twice online and have never received and issue. I've since given up.
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Old 12-06-2007, 04:03 AM   #15
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Originally Posted by Germey
Mr.X, I've never seen a "no thanks" option on the first invoice (they are, of course, really hoping you'll subscribe). If you don't want it, you just take a pen and write "cancel" across the whole thing and mail it back instead of payment. I've done it before and it works.
I guess I could do that, but they have already sent me two copies after the free one before I saw an invoice. I sorta feel like I'm ripping them off cancelling now. When I filled out the original free copy form, I was under the impression that I would get an invoice before a second issue arrived. I'll probably just pay for the full year now, but it doesn't give me a good feeling about them in the future.

This place really went to hell. Follow the OF standard stout. Bye.
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