Sorry, I can't help you out, but I am giving your thread a little bump incase anyone else can chime in.
And welcome to the forum.
When did you buy it? I think that I would call the store where you bought it if it is new.
"Yes, I am a pirate two hundred years too late. The cannons don't thunder there's nothin' to plunder,
I'm an [under] forty victim of fate, Arriving too late, arriving too late."