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Old 10-23-2007, 07:07 PM   #1
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Default Renting a U-Haul?

So I just reserved a U-Haul for the weekend to move some furniture. As the nice lady is about to charge my card for the reservation, this conversation takes place:

"OK, your charge for the rental is $29.99 plus a one-time $5.00 service fee, plus 99 cents per mile."
Me: "Wait, what's the 'one-time' thing mean?"
Her: "It's a one-time charge for in-town rental or short notice."
Me: "So if I pay it once I never have to pay it again?"
Her "Well, umm..."
Me: "Because I've rented from this U-haul before. So I shouldn't have to pay it again since it's one-time, right?"
Her: "If you tell me you won't rent because of this, I can see what I can do"
***Hold Music***
Her "I've waived the fee."

Apparently they have no CRM software because they'd have known that I've rented from them several times in the past. If you're going to rent a U-Haul any time soon, debate that $5.00 fee. What kind of BS is it that they want to tack on an additional $5.00 and use Marketese like "One time service fee".

To quote Cypress Hill: "One time ain't down with us"


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Old 10-23-2007, 07:18 PM   #2
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Yeah...but they'll get ya with a $5.00 restocking fee.


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Old 10-23-2007, 07:21 PM   #3
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Quote:
Originally Posted by BierMuncher
Yeah...but they'll get ya with a $5.00 restocking fee.
Costs $29.99 to rent, but there's a $50 cancellation fee.
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Old 10-23-2007, 07:29 PM   #4
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U-Haul is a rip, but they know they have the market dominance.... I am still good frinds with a dealership owner, so if my truck won't do it, I demo one of their used ones.
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Old 10-23-2007, 07:29 PM   #5
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They should change their ads on their trucks to ONLY $34.99 a day. What BS.

I'm glad I bought SWMBO a horse trailer that doubles for moving stuff.
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Old 10-23-2007, 07:30 PM   #6
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Quote:
Originally Posted by EdWort
They should change their ads on their trucks to ONLY $34.99 a day. What BS.

I'm glad I bought SWMBO a horse trailer that doubles for moving stuff.

Dude...don't talk about your wife like that! I'm sure she's a lovely lady who can fit in a normal sized car.
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Old 10-23-2007, 07:33 PM   #7
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Quote:
Originally Posted by Cheesefood
Dude...don't talk about your wife like that! I'm sure she's a lovely lady who can fit in a normal sized car.
Hey, maybe everything really IS bigger in Texas!
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Old 10-23-2007, 07:46 PM   #8
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this thread crashed and burned in a hurry!
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Old 10-23-2007, 07:49 PM   #9
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Quote:
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this thread crashed and burned in a hurry!
Most rant posts do...and should.
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Old 10-23-2007, 07:50 PM   #10
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Quote:
Originally Posted by Cheesefood
Dude...don't talk about your wife like that! I'm sure she's a lovely lady who can fit in a normal sized car.
You're right about the lovely lady who can fit in a normal sized car. She has two horses though and she keeps her horse trailer spic and span, so I get to use it for things like hauling a pallet of grain, a brew sculpture, or maybe some Big Green Eggs.

No more renting from U-Haul


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