My name is Scott Simmons and I am the new GM at Pioneer Breaker. I have been reading the articles regarding Pioneer and our Ebay store (Electrical_Parts) regarding the counterfeiting and brewery pictures and would like to offer some comments and hopefully make amends with the brewing community.
First off, I will not make excuses for the behavior of this company in the past. There was a counterfeiting suit and the company and owner are dealing with the results of that suit. I have 2 comments regarding that:
1) There is no counterfeiting going on today; we get our OEM products from legitimate sources and offer generic electrical products that we source from overseas.
2) I took this position specifically to clean up this business and get it on the right track. I have full control of the company and I promise you that we are running everything by the books today. I simply won't risk my reputation engaging in any unethical business practices.
Ebay Pictures: The pictures were removed from EBAY immediately after Kal brought them to my attention.
Pioneer has been mismanaged for a long time. I am in the process of cleaning it up. I have made some headway, but still have a lot to do.
One thing that is fixed here is order accuracy, a process has been implemented to ensure we ship the correct items. If there are any variances we communicate with the customer immediately. Please check out the feedback for electrical_parts on Ebay. It is 100%, that is a direct result of my efforts to operate this company professionally and ethically.
So .... I really would like to do business with the home brewing community. We have several items which work well for the brewing kit that many of you have used. I am open to feedback (positive, negative, ideas, items to carry etc.) to help us be a better solution.
As GM of Pioneer Breaker I am asking for a second chance.
As Scott Simmons, I am asking for a first chance. This company is very different from the Pioneer Breaker of 2012 and before.
I am committed to personally handle any issues with our products and how they are represented and sold.
I can be reached directly at 512.834.1011 or [email protected]
Thank you all for your past and future business.