Northern Brewer yeast policy.

I had a bad Wyeast smack pack and they replaced with no questions asked. I got a refund as a buddy had fresh slurry of the same yeast. I know that there are a lot of NB fanboys around but I think this is why.

Thanks to Steve and Northern Brewer for being a stand up supplier.

Ditto. Same thing, quick response. Won me over.

I wish their shipping wasn't so much.

I wish brewing tv was still around.

Me too Lebucheron. It died such a sudden death. Well all good things much end I suppose.

Why did BTV go poof?

Is it just the good customer service that makes people order from them even though their shipping is outrageous? I wonder why anyone would order and have shipping be SOOOO much when there are so many flat rate or even free places to ship from.

Travestian said:

Is it just the good customer service that makes people order from them even though their shipping is outrageous? I wonder why anyone would order and have shipping be SOOOO much when there are so many flat rate or even free places to ship from.

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Free shipping is not free.

Yep. I firmly believe in supporting a business that takes care of it's customers. For me I live fairly close so everything comes second day. I have tried Morebeer and Austin and even though the shipping is less it takes longer, in some cases it has taken way longer. An extra 5-15 dollars an order isn't going to break me so I am good with it. YMMV of course.

I am currently dealing with another supplier that I am having issues getting an order of yeast completed. I won't mention any names until the situation is worked out. I am hopeful that it will be resolved but it shouldn't be that hard. Again why I am willing to pay more for a company that cares.

cooldood said:

Why did BTV go poof?

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Not sure, but all the guys were employees of NB. I wonder if there were some finacial issues that made it not possbile to support any longer. The way of the business world these days I suppose.

I am fortunate enough to live within a few miles of a NB retail store but I do have one other LHBS closer. I had a problem with a thermometer that I bought from them that wrecked a couple beers and broke a 2 liter flask by doing little more than sneezing on it. I sent them an email expressing my dismay and got a gift card to buy new equipment. Their in-store customer service should be the envy of anyone running a small retail location. I'm a customer for life.

Following the thread hijack, NB made a FB post a few months ago saying Brewing TV was coming back. None of the original guys are with NB anymore though, so I guess it's a new group.

Booooooo. Well I liked the original cast. Now I really wonder what happened. I guess I can give it a chance first.

The original cast left NB to do their own thing. That's what killed BTV.

NB was the supplier of my first brew kit. First brew kit got lost / never left the warehouse so they rush ordered a new one, no questions asked and it arrived 2 days later. I was upset with the slight hiccup but very happy with the outcome. Im a committed customer!

<hijack>
http://www.youtube.com/user/ChopAndBrew/videos

The videographer from BTV, Chip Walton, has started his own series of videos. He has had Dawson on once or twice and is making some great videos...And Don O has made some appearances too.

</hijack>

BTV went poof mostly because the 3 guys that did most of the filming have left the company.

Did all three of them leave to do something together? I always got the feeling that they didn't like Chip very much.