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Old 05-31-2013, 07:27 PM   #91
iBrewMaster
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Oct 2009
USA
Posts: 24
Liked 3 Times on 1 Posts


HopRodGR,
I couldn't have said it better myself! That really sums up everything. If you're new to iBrewMaster, you're getting more now and getting it for less. For existing users, we need to earn your business for iBM2. We have added a lot of new features such as the pitching rates, calculators and water profiles that you mention. And, yes, we have some things to nail down, no doubt, and we will have the hatches secure very shortly. If we haven't earned your continued business yet, I have no doubt that we will as we continue to expand these options, take suggestions and implement new ideas!
Cheers,
Joe

 
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Old 05-31-2013, 08:21 PM   #92
Ragtop232
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Aug 2012
Charleston, West Virginia
Posts: 69
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Joe -

Again, I personally have issues with the way you've chosen to implement your new/upgraded version of iBrewMaster2. And as I said before, it's not really about the money, but principles. I have purchased almost every iOS app dealing with brewing that's available. I do support vendors that support the home-brewing community. However, I'll use BeerAlchemy2 as an example, I purchased v1 and when they released v2, they had an in-app reminder to update to v2 for 4.99 for existing users. How they did that, I don't know, but I have the receipts to prove it. I'm not an iOS app developer but a Mac application developer. Your parallel to MS Office isn't correct either, they give existing users upgrade pricing of which you surely are not. I bought your app in Dec 12 for 14.99, but now all of a sudden to get IBM2, I get a special price of 17.99. Hmmm, I'm still scratching my head on that upgrade discount.

Joe, also you are NOT obligated to give anyone upgrade pricing on your intellectual property, but to not do so is strongly against industry standard. And as you so elegantly stated, you are not obligated to add new features to your software once someone purchases it. As a matter of fact, I don't think you are obligated to fix bugs after the sale.

If your business model works, fine, but for me, I will not support it and ultimately the market will dictate your success or failure.

Jim

 
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Old 05-31-2013, 10:12 PM   #93
iBrewMaster
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Oct 2009
USA
Posts: 24
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Jim,
That may explain some things as you don't strictly have to go thru Apple with Mac applications. You are free to distribute them outside the Mac Store. Since you are not an iOS developer, this may be what has led to your confusion on the matter. In either case, I agree that the market will dictate our success, and so far it is looking very good!
Thanks again, and good luck with your endeavors!

Cheers!
Joe

 
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Old 06-01-2013, 01:15 PM   #94
CBelli
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Jun 2012
Glen Ridge, NJ
Posts: 206
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Quote:
Originally Posted by dustin489 View Post
I fly sparge as well and the original app always calculated my fly sparge volume correctly. As a matter of fact I was blown away at how accurately the default settings calculated my strike water temp and volume and my fly sparge volume. I always hit 75 to 80 percent efficiency relying on IBM software. Now that I downloaded the new version, I will see when I brew this Sunday if the new version is as perfect as the old.
Well I must be doing something wrong.... I even contacted support and they gave me a 15 step work around?

I would love it if you would possibly PM me with a screenshot of where this is? cause I'm baffled

 
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Old 06-02-2013, 12:07 AM   #95
dustin489
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Mar 2013
Posts: 8
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Quote:
Originally Posted by CBelli

Well I must be doing something wrong.... I even contacted support and they gave me a 15 step work around?

I would love it if you would possibly PM me with a screenshot of where this is? cause I'm baffled

If I attached the image correctly it is a screenshot from the original version telling me how much volume of sparge water was needed to meet my preboil volume. I set the temp of 170.
Click image for larger version

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Old 06-02-2013, 12:11 AM   #96
dustin489
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Mar 2013
Posts: 8
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Quote:
Originally Posted by CBelli

Well I must be doing something wrong.... I even contacted support and they gave me a 15 step work around?

I would love it if you would possibly PM me with a screenshot of where this is? cause I'm baffled
For good measure here is a screenshot from the new version. I hope this helps?


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Old 06-02-2013, 10:32 AM   #97
reuliss
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Dec 2012
Posts: 432
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Joe,

It seems to me that there might be an easy way to satisfy everyone. Why not make the app a free trial for, say, two weeks, after which point the user has to pay your price or no longer use it? This way everyone can decide for themselves if there is enough extra value to justify your asking price.

 
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Old 11-29-2013, 12:00 AM   #98
kosmo
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May 2013
Posts: 2

Hi All,
I've just bought iBrewMaster2 for my iPad.
It has crashed a few times whilst playing with the recipe section, ... I hope this does not happen when I start using it for brewing a batch. I've contacted iBrewMaster Support a few times via email but have had no response.

Has anyone else experience slow response times from the iBrewMaster Support Team?

BTW ... as of today it has been 1 week with no response.

cheers
Ian

 
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Old 12-01-2013, 04:08 PM   #99
Retrofit
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Jan 2010
Aurora, IL
Posts: 817
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I typically get responses same day. From memory, there is a bug- if you don't have something with the water or mash plugged in- it can't save an incomplete profile and crashes. I thought there is a notice when you open it. Sort of vague answer, but that could be it. I'll play with it. If I can remember more I'll come back and chime in.

 
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Old 12-01-2013, 10:47 PM   #100
kosmo
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May 2013
Posts: 2

Hi Retrofit,
Thanks for the post reply. I just received a response from iBM ....
"Sorry for the delay in getting back to you. We do have a new version that should drop before x-mss. We are very committed to resolving all issues, continually introducing new features, and making iBrewMaster the best brewing app out there."
Hopefully this will kill my bugs
cheers
Ian

 
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