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Old 03-05-2013, 02:48 AM   #1
BrewMoreBeers
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Aug 2010
Ohio
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So, i emailed Auber Instruments with a question about some replacement cables I recently ordered from them. I would have liked to have heard form Auber, but my email has gone ignored. anyone have any success getting customer service from Auber?



 
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Old 03-05-2013, 02:56 AM   #2
theknub
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Feb 2013
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i emailed them today and had no issue.



 
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Old 03-05-2013, 03:00 AM   #3
mux
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Sep 2011
Chicago, IL - Illinois
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They have excellent customer service! Give it time.

 
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Old 03-05-2013, 03:26 AM   #4
RDWHAHB
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Oct 2009
Denver
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I had bad customer service from them. Not horrible mind you.

 
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Old 03-05-2013, 03:41 PM   #5
WAORGANY
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Apr 2010
Northern NY, NY
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Quote:
Originally Posted by BrewMoreBeers View Post
So, i emailed Auber Instruments with a question about some replacement cables I recently ordered from them. I would have liked to have heard form Auber, but my email has gone ignored. anyone have any success getting customer service from Auber?
I have been emailing back and forth with Suyi for the past day and a half with out any issues. Trying to resolve my problem with three switches. Two are now good and one pending an answer. No issues very prompt replies. Sorry that you can't say the same.

try [email protected] and [email protected]

Best of luck
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Old 03-06-2013, 02:33 AM   #6
WAORGANY
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Apr 2010
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I heard back from Auber today and he is sending me a new blue LED that is bad. Hope you get your issue resolved soon.
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Old 03-06-2013, 02:48 AM   #7
BadNewsBrewery
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Oct 2012
Severn, MD
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+1 on the excellent customer service from Auber...
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2014 - 70gal
2015 - 72gal

 
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Old 03-07-2013, 03:55 AM   #8
newtstampede
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Feb 2011
Mililani, HI
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Auber has been less that helpful in resolving the current issue with my order. I ended up having to call my bank and get them involved.

 
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Old 03-10-2013, 09:23 PM   #9
newtstampede
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Feb 2011
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Hear back from Auber yet? They have shut down all communication with me regarding my issue with them.

 
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Old 03-10-2013, 10:57 PM   #10
LKHA
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Oct 2009
Maynard
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I called and talked to them twice Friday on a RTD issue very nice and help full


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Warning:
If you get advice on an electric brewing rig, you need to take it to a licensed electrician or two to have it looked over.
This stuff can kill you. When it comes right down to it, we're just some dudes on the internet.
I have seem some TERRIBLE advice on here in the past few months. I may even be guilty of bad advice myself.

 
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