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Old 02-13-2013, 12:13 AM   #1
Britinusa
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Dec 2012
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So annoyed, I have an order I placed last night at Northern Brewer its not been shipped as yet, and today I get an email with a free kettle if you spend $100.
Anyway I emailed them to see if they will honor it since I ordered it after hours last night.

 
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Old 02-13-2013, 12:18 AM   #2
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I am in the same boat.
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Old 02-13-2013, 12:22 AM   #3
KaSaBiS
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I would for sure call them. Email can be mundane and its hard to get a sympathy vote from reading an email. Call em up and they will probably hook you up. Easier for them to say no to an email IMHO.
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Old 02-13-2013, 12:35 AM   #4
BradleyBrew
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cancel the order online and reorder.

 
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Old 02-13-2013, 12:41 AM   #5
Airplanedoc
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Originally Posted by BradleyBrew View Post
cancel the order online and reorder.
^This

 
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Old 02-13-2013, 12:45 AM   #6
Britinusa
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There is no cancel order option that I can see
I will call them in the morning. Thanks for the replies

 
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Old 02-13-2013, 01:34 AM   #7
BradleyBrew
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there is at the bottom of your invoice page. Unless its being processed then the feature might be removed. not sure...

 
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Old 02-13-2013, 01:51 AM   #8
WoolyBooger
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I had a similar issue once. I just called them and they honored it. I think it was just for free shipping though. Can't hurt to give them a call.

 
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Old 02-13-2013, 02:18 AM   #9
inhousebrew
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minneapolis, minnesota
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Crappy timing, they are under no real obligation to honor that but their customer service is pretty good so a phone call would be worth it. Just don't get pissed at them if you missed out, it sucks but it happens. Been there before.
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Old 02-13-2013, 08:18 PM   #10
Britinusa
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My order had shipped but they honoured the offer all I paid was the shipping good service!
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