I figure everyone has experiences like this. I would hope no one does, but the reality is that most of the hired help doesn't care enough to learn it and spread the knowledge.
Recently went to my LHBS looking for supplies. I was crawling through the hop/yeast fridge trying to find some Nugget hops and the LHBS employee strolls over and asks if he could help me find something.
I pop my head out, "I am just trying to find some Nugget hops for my upcoming brew. do you guys have any left in stock?"
LHBS employee rubs his chin, scans the cooler and looks back at me, "Sorry but we only carry leaf and pellet hops. I can call the other store if you want to wait?"
"Oh, it's a variety... like Amarillo or Cascade." Face-palm!
After much digging through the cooler I finally found some and had the employee ring me up. He didn't say much during the transaction and I can only hope the next time I show up there, the staff working knows more about beer than just the fact that it is carbonated alcohol.
So... what are your stories?