Here's how good they are. First, most of the hops packets i've gotten from NB are nitrogen flushed hopsunion pellets.
On a recent buy from NB, they shorted me a pack of bramling cross. It was an honest mistake because I was buying multiple hops packets with lots of variety and i'm sure it was just an oversight. When I called them and explained that I was short one pack, they took it upon themselves to fedex overnight a single pack of bramling cross to me on their dime so I wouldn't miss my brew date. I had it by 10:00 am the next day.
This was without asking BTW. I would've been happy with a simple credit because I could've picked up some extra bramling cross from my LHBS.
I completely trust NB and support them whenever my LHBS doesn't stock a particular ingredient or is just price gouging on something.
Beer so good, it's frightening.
2014: Seven Heavens Series One: Vilon, Mystic Melomel, Skeeter Pee.