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Old 12-04-2012, 07:43 AM   #111
KeyWestBrewing
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Key West, Florida
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Quote:
Originally Posted by highgravitybacon

It's not really helpful if it's an outright lie.
I didn't go to the site and check the credibility of whether or not they had the hops after reading the post. If they do, it helps people get what they can't find. The rest..... well you got the picture.
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http://www.homebrewtalk.com/f92/casc...y-west-333466/

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Old 12-04-2012, 01:00 PM   #112
TNGabe
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Aug 2012
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Quote:
Originally Posted by jstuts2260 View Post
I have emailed 3 freakin times and have yet to get a response. The fact that they weren't able to fulfill their orders is one thing, the lack of communication is another...but more than anything I didn't buy my Citra hops from farmhousebrewsupply because I "bought" these literally the day before. One thing for sure...I'm done with this freakin company.

...I know that other people are getting their orders. Any suggestions?
That sucks man, I had a satisfactory experience with them. Try calling maybe:
sure there is an 800 number on their website or the number I have is 234-678-5496.
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Old 12-04-2012, 01:34 PM   #113
allenH
 
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Apr 2012
Sanford, Florida
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I emailed them at 11:59pm from the live chat section of their website, Matt emailed me back at 12:14. I just clicked on the live chat button (it said closed, click here to leave a message). The email address ended up being [email protected].

 
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Old 12-04-2012, 02:24 PM   #114
graduate
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Feb 2010
Western NY
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I'm really starting to get pissed. Next friday they will have had my money for 2 months! Something has to happen soon. I've been patient but this is getting ridiculous. This is a terrible way to treat customers. If you can't fill orders in a reasonable time then offer to return the money or ask if you want to continue to wait for maybe.

 
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Old 12-04-2012, 02:52 PM   #115
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They do not answer emails and their phone is busy every time I tried to call them. I am trying to cancel part or all of my order, but they won't respond. I am not pissed off yet, but if I had not stocked up on hops elsewhere I would be. I think these are good guys trying to make a living that are in over their heads on this one.

 
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Old 12-04-2012, 03:07 PM   #116
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OK my bad, just got an email response from them. I had run out of ways to contact them and just used their "contact us" page about 5-6 days ago. They addressed my issue (cancelling part of my order), were nice about it, and added this:

Quote:
We received an update last Friday and we were informed that the pre-order hops were coming in December 10th (1 week from today). It appears that the crop was a bit behind what HopUnion estimated as their original crop harvest date. Because we are located 2 miles down the road from the national supplier of all homebrew shops, LD Carlson and pick up inventory orders 5 days a week, as soon as they arrive from HopUnion, we will be able to pick them up and ship them out immediately. My best estimate would be that the majority will be shipped out next week.

I apologize for the delay in getting them out to you. HopUnion only packaged and shipped one monthís worth of these hops to LD Carlson and did not foresee that they needed to package up the entire crop to meet all of the homebrew shops in the USís demands for them. It was really out of our hands but as soon as they come in from HopUnion to LD Carlson, we will work around the clock to get them out to you.

 
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Old 12-04-2012, 03:12 PM   #117
graduate
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Ok. Pissed might be a strong word. I guess frustrated with the way this is going. No communication from them and the inability to contact them or be contacted by them.

 
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Old 12-04-2012, 03:43 PM   #118
whitehause
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Quote:
Originally Posted by dbrewski View Post
OK my bad, just got an email response from them. I had run out of ways to contact them and just used their "contact us" page about 5-6 days ago. They addressed my issue (cancelling part of my order), were nice about it, and added this:
That's good to hear, but it looks like the same E-mail that has been sent a couple times, just with a different date. I hope it's true though.
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Old 12-04-2012, 03:47 PM   #119
theBFG
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Jun 2012
Charlotte, North Carolina
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Quote:
Originally Posted by KeyWestBrewing View Post
I didn't go to the site and check the credibility of whether or not they had the hops after reading the post. If they do, it helps people get what they can't find. The rest..... well you got the picture.
They definitely had the hops, I ordered a pound of citra. Great price, incredibly fast delivery (order shipped 1 hours after ordering, here in three days) however it was only ~15 oz. So still not sure if the trade off of getting it sooner is worth getting shorted... luckily I still have some leftover and hopefully will get some from LP soon.

 
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Old 12-04-2012, 07:30 PM   #120
jtejedor
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Quote:
Originally Posted by dbrewski View Post
OK my bad, just got an email response from them. I had run out of ways to contact them and just used their "contact us" page about 5-6 days ago. They addressed my issue (cancelling part of my order), were nice about it, and added this:
Yeah I really hope its true I was about to cancel my order but decided to check this thread just in case to see if anyone started getting their orders. I am kind of tired of reading "Because we are located 2 miles down the road from the national supplier of all homebrew shops, LD Carlson and pick up inventory orders 5 days a week". He must be using that canned response feature in gmail. I guess I can wait a bit longer but it sucks because the longer you wait the more likely other places will run out of the varieties you want.

 
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