Stout Tanks and Kettles???? Anyone home??? - Home Brew Forums
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Old 08-20-2012, 09:57 PM   #1
Frothy3001
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Aug 2012
waterloo, ontario
Posts: 34



Ive been trying to get an order through to stout tanks, ive emailed several times but no response, Is this normal for them? Do i have to wait a few more days to get a response? Im not angry, i just want to get this thing ordered. Im in canada so i cant order from the website, i need to email a request for a quote. i emailed 4 days ago, not a peep from them. Anyone else have any experience with them and is this normal for them.



 
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Old 08-21-2012, 02:26 AM   #2
Nateo
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Jul 2010
Bennett Springs, MO
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It sounds like they're just not that into your business. I'd probably find someone else to buy from.


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Old 08-21-2012, 05:12 AM   #3
tannnick
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Feb 2009
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John can take a few days. It is only him. I have equipment custom on order. He will get back. I know he is super swamped and I am impressed and heard impressive things.
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Old 08-21-2012, 02:53 PM   #4
Docgineer
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Jan 2012
Chicago, IL
Posts: 55
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Ya, same thing. It takes him a while to get back to people. I emailed him last weekend and he hasn't responded yet either. That being said when it comes to service and equipment problems he is very fast. I believe he triages his daily correspondence. When I got a bad thermometer with my MLT he responded immediately and had one sent out the next day. So if you do order from him expect him to stand behind his products.

 
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Old 08-21-2012, 03:54 PM   #5
Frothy3001
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Aug 2012
waterloo, ontario
Posts: 34


he needs to set up an international shopping cart for us Canadians to easily buy instead of having to email an order request.



 
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