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Old 07-17-2012, 05:45 PM   #1
KirbyTails
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Jul 2012
Laramie, WY
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Am I the only one who seems to live near an unhelpful LHBS? Everybody I've spoken to agrees with me on this one - they're kind of a bunch of ********. I mean, they'll help you if you ask for it, but they always act like it's a major inconvenience.

 
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Old 07-17-2012, 05:49 PM   #2
BigBeer4All
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Aug 2011
Boston
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I have 2 in my area, one is like that, the other is awesome. The guys will spend an hour with me tweaking recipes, mash/hop schedules and water chemistry, or just chat about new beers we've tried or aquired recently.

Needless to say which one I frequent.
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Old 07-17-2012, 05:55 PM   #3
KirbyTails
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Jul 2012
Laramie, WY
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That's awesome. I think I'll probably just end up ordering online most of the time, seeing as "local" is kind of a loose term anyways when you live in Wyoming... :P

 
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Old 07-17-2012, 05:58 PM   #4
BigBeer4All
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Aug 2011
Boston
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Lol, ya, the goos store is much closer than the bad one. They got irritated when I didnt order my recipe ahead of tme, like i was supposed to know that never having gone there before.
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Old 07-17-2012, 06:33 PM   #5
Braufessor
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Dec 2011
NE Iowa, Iowa
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My LHBS is great, but I have been in other local stores that are as you describe. Never understood how someone could run a business and not recognize that being an A-hole is not a good strategy. Any time I run into that attitude, I am "one-and-done" with that store/business/bar, etc.

 
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Old 07-17-2012, 06:38 PM   #6
Gameface
 
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Jul 2010
Salt Lake City, UT
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About a year ago a new LHBS opened up in my area. I didn't hate the much more established store that I had been going to, but there were a few occasions where the employee would act annoyed when I didn't know where they kept things or how certain help-yourself stuff (like their grain mill) worked. Since going to the new store I haven't been back to the old one. 90% of the time the guy working is the owner and he's a nice guy who has been great about answering questions and is very helpful with ingredients and substitution suggestions.

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Old 07-17-2012, 06:39 PM   #7
Revvy
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I live in a Homebrewshop mecca, and almost all of them are helpful. And well stocked. There's at least 6 that I can think of in a 45 minute drive in one direction or another from where I live.
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Old 07-17-2012, 06:42 PM   #8
theveganbrewer
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Sep 2011
Beaverton, OR
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Sounds like a reason to open your own helpful HBS
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Old 07-17-2012, 06:44 PM   #9
knuckleheadbrewing
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Jul 2012
North Georgia, GA
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Quote:
Originally Posted by BigBeer4All View Post
I have 2 in my area, one is like that, the other is awesome. The guys will spend an hour with me tweaking recipes, mash/hop schedules and water chemistry, or just chat about new beers we've tried or aquired recently.

Needless to say which one I frequent.
That is how the Homebrew Den in Tallahassee is...Great store!
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Old 07-17-2012, 06:46 PM   #10
Beer-lord
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We only have 1 and though small, they are knowledgeable and very helpful.

I own a small retail store (not beer related) and I have to admit that sometimes, when I have a bad day, I have a hard time hiding it and I hope my customers don't think it's them. It's hard to turn off and act happy sometimes and maybe, just maybe, this is the treatment the OP got. Maybe you should just ask them outright if they want your business. If someone treats me like an ******* more than once, they deserve some assholeness right back at them.
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